Ashley Molina
Stafford,TX
Summary
Versatile and results-driven professional with proven expertise in office administration and customer service excellence, honed at TMD Staffing and Luminessair. Skilled in Microsoft Excel and fostering strong client relationships, I've significantly enhanced customer satisfaction and streamlined data management processes. My approach combines empathetic customer support with efficient, technology-driven solutions to drive organizational success.
Overview
3
3
years of professional experience
Work History
Administrative Assistant
TMD Staffing
06.2024 - 10.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Customer Support Specialist
Luminessair
02.2022 - 03.2023
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Implemented effective troubleshooting techniques for faster problem resolution and improved customer satisfaction levels.
- Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
- Multitasked to handle diverse customer needs in high-volume Type setting, prioritizing tasks to keep up with challenging deadlines.
Education
North Star Academy
9950 Westpark Dr Suite 103B, Houston, TX 7706305.2008
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Microsoft Word
- Microsoft Excel
- Scheduling
Timeline
Administrative Assistant
TMD Staffing
06.2024 - 10.2024
Customer Support Specialist
Luminessair
02.2022 - 03.2023
North Star Academy
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