Ashley Molina
Indianapolis,IN
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Dedicated and adaptable with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
9
9
years of professional experience
Work History
Commercial Officer
SEGUROS SURA
01.2017 - 01.2022
- I’ve been dedicated to enhancing the performance of my portfolio advisors by: Managing and following up on requests, such as policy issues, inclusions, and cancellations.
- Presenting and meticulously keeping records for our Weekly Effectiveness Reports to track progress and success.
- Conducting training sessions on our innovative tech tools, ensuring my advisors are equipped with the best solutions available.
- Following up with the Recognition Plan to motivate and celebrate the achievements of my team.
- Ensuring compliance with Asset Laundering Laws while maintaining healthy subscriptions for our clients.
- Collaborating closely with the Commercial Executive to devise budget strategies that lead to compliance and success.
Customer Service Officer
SEGUROS SURA
01.2017 - 01.2022
- Answered customer inquiries via telephone, email and face-to-face contact.
- Processed claims by obtaining the necessary documents and information from policyholders.
- Reviewed insurance policies to determine coverage and extent of loss.
- Responded promptly to customer inquiries and complaints in a professional manner.
- I worked on car insurance quotes and emissions.
Administrative Assistant
Centro Jurídico de Consultoría Migratoria Marisol Acosta
01.2015 - 01.2017
- Provided administrative support to the consultant lawyers, including scheduling meetings, and managing calendars.
- Customer service, complete visa application forms for the clients, manage, and schedule appointments.
- Support the receptionist with appointments to schedule with the lawyers.
Assistant / Customer Service
JERE Letreros
01.2013 - 01.2014
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified needs of customers promptly and efficiently.
Education
Legal Studies - Sixth Semester
Universidad Del Caribe
Santo Domingo, DR01-2019
Skills
- Sense of Urgency
- Responsible
- Kindness
- Customer Service
- Teamwork and collaboration
- Analytical and critical thinking
- Problem resolution
- Helpful
- Flexible and adaptable
- Proactive
References
- Arianne Kirkpatrick, 317-640-0422, Family
- Brendalys Cruzado, 772-579-2454, Employer USA
- Carolyn Perez, 809-893-9013, Employer DR
Continuing education
- Online English, Udemy
- Basic Excel, Seguros Sura
- Specialty in Insurance, Seguros Sura
Timeline
Commercial Officer
SEGUROS SURA
01.2017 - 01.2022
Customer Service Officer
SEGUROS SURA
01.2017 - 01.2022
Administrative Assistant
Centro Jurídico de Consultoría Migratoria Marisol Acosta
01.2015 - 01.2017
Assistant / Customer Service
JERE Letreros
01.2013 - 01.2014
Legal Studies - Sixth Semester
Universidad Del Caribe
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