Ashley Mollo
Clovis,CA
Summary
Resourceful Installation Manager bringing proven record of success in coordination of HVAC installations. Handles issues proactively to mitigate risks and maintain schedules. Works with internal and on-site teams to resolve concerns and sustain customer satisfaction. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Intallation Coordinator
Melton Investments, Inc. dba J C Melton A/C
Fresno , CA
11.2011 - 07.2023
- Dispatching (coordinating service and installation)
- Billing (allocating labor and materials used to complete a installation or repair)
- Created reports detailing the status of each installation project at regular intervals.
- Ensured all necessary resources were available for successful installations, including personnel, materials, tools, and equipment.
- Resolved issues related to installation processes in a timely manner while minimizing disruption to customers' operations.
- Served as a point of contact between customers and internal teams during installations.
- Monitored progress of installations to ensure they stayed on schedule and within budget.
- Identified areas where procedures could be improved or streamlined based on feedback from customers or colleagues.
- Evaluated existing systems and provided recommendations for upgrades or replacements when appropriate.
- Conducted pre-installation meetings to review plans and schedules with customers and internal teams.
- Worked closely with sales team members to ensure customer satisfaction was achieved throughout the entire installation process.
- Provided technical support to customers during the installation process as needed.
- Maintained accurate documentation of installation projects throughout the entire process.
- Analyzed data collected from installed systems for potential performance improvements.
- Reviewed all invoices related to installation projects for accuracy before submitting for payment approval.
- Coordinated installation of new equipment and systems in accordance with customer specifications and requirements.
- Collaborated with other departments such as Engineering and Quality Control to resolve any issues that arose during installations.
- Provided assistance in troubleshooting any problems encountered during the install process.
- Planned and directed site installation work and engineering activities to get equipment and controls set up and verified.
- Worked closely with authorities to obtain permits and resolve site issues.
- Developed manpower schedules and assignments to maintain project schedules.
- Reviewed entry and work permits and analyzed pre- and post-installation videos.
- Coordinated project management, commissioning, and technical support for HVAC installations.
- Planned, coordinated, and monitored all aspects of installations to ensure customer satisfaction.
- Assisted in developing detailed plans for each install project, including scheduling timelines and resources needed.
- Monitored progress of projects on a daily basis and adjusted schedules as necessary to meet deadlines.
- Reviewed and approved invoices from vendors and contractors associated with installations.
- Communicated regularly with customers throughout the duration of their installation projects to ensure expectations were being met or exceeded.
- Maintained accurate records of completed jobs and client communications.
- Communicated with distributors to acquire necessary equipment for projects.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Conducted safety meetings and enforced workplace safety protocols.
- Coordinated with clients to discuss project needs and expectations.
- Reported project progress, site problems and labor status to supervisors.
- Collaborated with other departments in support of facility operations.
- Addressed customer inquiries, complaints, or concerns promptly and professionally.
- Kept records of parts and equipment used in projects to update inventory.
- Reviewed work orders and assigned tasks to team members.
- Allocated material and labor resources to promote on-time and under-budget project completion.
Education
GED -
Fresno Adult School
Fresno, CA06-2005
Skills
- Subcontractor Management
- Site Inspections
- Workload Management
- Material ordering
- Technical knowledge
- Scheduling Coordination
- Health and safety compliance
- Meeting facilitation
- Deadline-oriented
- Cost Control
- Task Delegation
- Vendor Relations
- Construction
- Equipment Installation
- Blueprint Reading
- Customer Service
- Installation planning
- Safety standards
- Documentation Control
- Meeting Organization
- Cost Estimation
- Maintenance Scheduling
- MS Office
Certification
- 2023 IHACI Training - 2022 Title 24 Standards Trainging
Timeline
Intallation Coordinator
Melton Investments, Inc. dba J C Melton A/C
11.2011 - 07.2023
GED -
Fresno Adult School
- 2023 IHACI Training - 2022 Title 24 Standards Trainging
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