Ashley Momplaisir
Miramar,FL
Summary
Dynamic and empathetic professional with a proven track record at First Class OBGYN PA and Unique Imaging, excelling in patient care coordination and customer service. Skilled in insurance verification and adept at multitasking, Significantly enhanced patient satisfaction and streamlined operations. Expertise in EMR systems and ability to foster team collaboration have driven operational improvements and positive outcomes.
Diligent Patient Coordinator with solid background in managing front desk operations and patient coordination. Successfully streamlined appointment scheduling and patient triage processes, enhancing overall clinic efficiency. Demonstrated proficiency in patient communication and administrative tasks.
Overview
7
7
years of professional experience
Work History
Front Desk Patient Coordinator
Unique Imaging
02.2024 - Current
- Managed high call volume effectively, prioritizing urgent matters while maintaining courteousness towards all callers.
- Handled financial transactions with precision while discussing payment options with patients in a respectful manner.
- Assisted in the implementation of new electronic health record system, contributing to a smoother transition for staff and patients alike.
- Facilitated communication among patients, medical staff, and insurance companies, resolving issues promptly and professionally.
- Gathered comprehensive medical histories from patients during intake processes, enhancing provider understanding of each individual''s needs.
- Provided support in the billing department, verifying insurance coverage and processing claims accurately and promptly.
- Increased patient retention by consistently providing a welcoming environment and addressing inquiries with empathy and understanding.
- Ensured accuracy in data entry by meticulously reviewing daily intake forms and updating patient profiles accordingly.
- Maintained strict confidentiality of sensitive patient information while adhering to HIPAA regulations.
- Improved patient satisfaction by efficiently managing front desk operations and providing exceptional customer service.
- Reduced waiting times by optimizing appointment scheduling procedures according to provider availability.
- Received, recorded and filed medical payments by check, cash, and credit card.
Patient Care Coordinator
First Class OBGYN PA
01.2021 - 01.2024
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Delivered excellent patient experiences and direct care.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
- Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
- Implemented a more efficient system for managing medical records, resulting in faster access to crucial information during patient visits.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
- Generated reports and logged patient information for reliable records.
- Developed strong rapport with patients through active listening and empathetic communication, fostering trust and encouraging ongoing engagement with healthcare services.
- Managed incoming phone calls efficiently, directing callers to appropriate personnel while providing courteous service at all times.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Greeted patients and provided required paperwork to facilitate services.
- Called patients to confirm scheduled appointments day in advance.
- Demonstrated proficiency in various medical software programs, adeptly adapting to new technology as required for optimal job performance.
- Maintained and updated patient records for accurate, current medical histories.
- Contributed to a positive office environment by fostering strong working relationships with colleagues, resulting in improved team collaboration.
- Streamlined front desk operations through the implementation of an effective filing system for patient documentation.
- Anticipated supply needs and placed orders proactively, preventing shortages that could disrupt daily clinic operations or compromise patient care quality.
- Conducted insurance verification and preauthorizations and managed patient charts.
- Supported office staff and operational requirements with administrative tasks.
- Received, recorded and filed medical payments by check, cash, and credit card.
Customer Service Representative
American Airlines
08.2022 - 02.2023
- Remote position
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Fast Food Worker
IKEA
01.2020 - 03.2021
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Provided support to crew members, facilitating quick food preparation and delivery.
- Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Responded to customer inquiries and concerns with empathy and professionalism, working to resolve issues in a timely manner.
- Processed orders on POS system and accepted cash and charge payments.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Managed cash register transactions, balancing the till at the end of each shift with consistent accuracy.
- Ensured prompt delivery of takeout orders by efficiently packaging items and verifying accuracy before handing them off to customers or drivers.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Upheld health and safety standards by regularly cleaning cooking equipment, utensils, and surfaces throughout the establishment.
- Demonstrated flexibility in schedule availability, ensuring adequate staffing levels were maintained during peak hours or unexpected absences.
- Promptly resolved customer complaints, escalating major issues to supervisor.
- Made change and returned correct cash and coin to patrons.
- Reduced waste by monitoring food portion sizes and properly storing leftover ingredients for future use.
- Promoted specials and upsold menu items, resulting in increased sales revenue for the restaurant.
- Supported kitchen staff by washing dishes promptly after use, allowing chefs more time to focus on preparing meals.
- Improved team efficiency with effective communication and coordination during peak hours.
- Streamlined drive-thru operations to minimize wait times, enhancing customer convenience.
- Managed cash register accurately, facilitating smooth transactions for customers.
- Prepared food orders with attention to detail, ensuring high-quality meals for customer satisfaction.
Customer Service Representative
Knight Security School
06.2019 - 08.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Student recruitment and admission
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Completed data entry tasks with accuracy and efficiency.
Crew Member
Nitro Galactic
06.2018 - 12.2019
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Achieved consistently high-quality standards by emphasizing attention to detail and adherence to company policies.
- Boosted customer satisfaction levels with timely resolutions of concerns and proactive service improvements.
- Maintained store cleanliness at all times by delegating tasks appropriately among team members as required.
- Implemented training programs for new hires, ensuring they were well-equipped to perform their duties.
- Oversaw cash management procedures, ensuring accuracy in transactions and reducing discrepancies in end-of-day reports.
- Fostered a positive working environment through active listening and constructive feedback, leading to improved staff morale.
- Resolved customer complaints promptly, going above-and-beyond to ensure complete satisfaction with our services.
- Distributed necessary tasks and duties during each shift.
- Cleaned and maintained tools, equipment and worksites.
- Kept work area tidy and sanitary, promptly addressing spills, and other messes.
- Maximized product consistency by following established recipes and measuring ingredients accurately.
- Ensured compliance with health and safety regulations by adhering to proper food handling procedures at all times.
- Enhanced customer satisfaction by creating and maintaining a clean, organized workspace for ice cream production.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
Education
Bachelor of Science - Biology
Florida International University
Miami, FL08-2026
Associate of Arts - Biology
Broward College
Fort Lauderdale, FL08-2021
Skills
- Patient registration
- Insurance verification
- Appointment scheduling
- Healthcare compliance
- Customer service
- Multitasking
- Patient care
- Critical thinking skills
- HIPAA compliance
- Organizational skill
- Office administration
- Patient documentation
- Patient care coordination
- Medical terminology
- Patient records management
- Scheduling
- Payment collection
- Proficient in Athenhealth
- Proficient in RamSoft
- Medical data collection
- Problem-solving
- Time management
- Multitasking Abilities
- Reliability
- Excellent communication
- Team collaboration
- Cash handling
- Live Chat
- Phone Etiquette
- ICD-10
- EMR systems
Languages
English
Native or Bilingual
Haitian Creole
Native or Bilingual
Timeline
Front Desk Patient Coordinator
Unique Imaging
02.2024 - Current
Customer Service Representative
American Airlines
08.2022 - 02.2023
Patient Care Coordinator
First Class OBGYN PA
01.2021 - 01.2024
Fast Food Worker
IKEA
01.2020 - 03.2021
Customer Service Representative
Knight Security School
06.2019 - 08.2020
Crew Member
Nitro Galactic
06.2018 - 12.2019
Bachelor of Science - Biology
Florida International University
Associate of Arts - Biology
Broward College
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