Ashley Monaco
Wheeling,IL
Summary
Reliable Shift Leader with 4 years in food industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers. I can successfully work in a fast paced environment, can do cash handling, as well as am effecting with problem-solving skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Leader
Starbucks
11.2021 - Current
- Supervised daily operations, ensuring quality service and adherence to company standards.
- Trained and mentored new baristas, fostering team collaboration and skill development.
- Implemented efficient workflow processes to enhance customer satisfaction and reduce wait times.
- Resolved customer concerns promptly, maintaining a positive store environment and loyalty.
- Monitored cash handling procedures, ensuring accuracy in transactions and compliance with policies.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Host
Bufalo Wild Wings
05.2021 - 09.2021
- Managed guest seating arrangements to optimize flow and enhance dining experience.
- Coordinated with kitchen staff to ensure timely food delivery and guest satisfaction.
- Trained new hosts on greeting protocols and reservation management systems.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Developed strategies to improve table turnover rates during peak hours.
- Monitored dining area for cleanliness, ensuring adherence to health standards.
Education
Bachelor of Arts - Elementary Education
Roosevelt University
Chicago, IL05-2027
Associate of Arts - Arts
William Rainey Harper College
Palatine, IL12-2024
High School Diploma -
Wheeling High School
Wheeling, IL05-2023
Skills
- Positive attitude
- Outgoing
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Creative problem solving
- Inventory counts
- Sales and upselling
Certification
- Managers food safety certificate
- Regular food safety certification
Timeline
Shift Leader
Starbucks
11.2021 - Current
Host
Bufalo Wild Wings
05.2021 - 09.2021
Bachelor of Arts - Elementary Education
Roosevelt University
Associate of Arts - Arts
William Rainey Harper College
High School Diploma -
Wheeling High School
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