Ashley Monaghan
Smyrna,DE
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback. Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
CSR, Sales
Corporation Service Company, CSC
Wilmington, DE
12.2023 - Current
- Generated sales leads through cold calling and outbound calls in order to increase revenue growth.
- Processed orders accurately and efficiently according to established procedures and timelines.
- Collaborated with other teams such as marketing department in order to coordinate brand awareness initiatives.
- Maintained records of customer interactions, transactions, comments and complaints.
- Analyzed customer feedbacks and surveys data in order to identify trends in customer preferences and interests.
- Educated customers on product features and benefits so that they can make informed decisions when purchasing a product or service.
Customer Service Associate
Corporation Service Company
Wilmington, DE
10.2021 - 12.2023
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Created detailed reports on customer service activities.
- Resolved customer inquiries in a timely manner.
- Developed relationships with key clients through regular contact and follow-up communication.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Addressed inquiries, resolved customer issues, and managed customer relations.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
Stay at Home Mother
Stay At Home Mom
Elkton, MD
10.2014 - 09.2021
- Successfully performed day-to-day tasks with precision and effectiveness.
- Created a loving and supportive environment for my children.
- Maintained an organized and clean home environment.
- Provided educational instruction to my children until they reached school age.
- Managed all household cleaning and shopping responsibilities for my family.
Dental Assistant
Hockessin Dental
Hockessin, DE
01.2012 - 08.2014
- Ordered supplies necessary for daily operations of the practice.
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
- Maintained a neat, clean and organized environment throughout the office.
- Kept accurate records of dental treatments provided for each patient's visit.
- Fabricated temporary crowns or bridges from impressions taken by the dentist.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Took digital X-rays of teeth using radiographic equipment.
- Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
Education
Some College (No Degree) - Dental Hygiene (Trade School Classes)
Del Tech College
Wilmington, DE12-2011
High School Diploma -
Cecil School
Elkton, MDSkills
- Cross-Selling and Upselling
- Performance Tracking
- Data Entry
- Report Generation
- Data Collection
- Information Security
- Complaint resolution
- Consultative Sales
- Scheduling
- Inbound and Outbound Calling
- Account updating
- Paperwork Processing
- Microsoft Excel
- De-Escalation Techniques
- Microsoft Office expertise
- Order Fulfillment
- Filing
- Coordination
Volunteer work
- I helped my father run Elkton Little League Baseball for many years.
- I ran many projects with many different volunteers.
- I ordered everything the league needed and also organized all of the children's teams.
Timeline
CSR, Sales
Corporation Service Company, CSC
12.2023 - Current
Customer Service Associate
Corporation Service Company
10.2021 - 12.2023
Stay at Home Mother
Stay At Home Mom
10.2014 - 09.2021
Dental Assistant
Hockessin Dental
01.2012 - 08.2014
Some College (No Degree) - Dental Hygiene (Trade School Classes)
Del Tech College
High School Diploma -
Cecil School