Ashley Mondragon
North Las Vegas,NV
Summary
Motivated Associate eager to help new hires advance in knowledge and abilities to meet career goals and striving to learn more. Engaging and hands-on trainer with a positive attitude with more than 3 years of customer experience, superior planning, time management abilities. Experience in stock, sales, warehouse, fulfillment, and customer service.
Overview
6
6
years of professional experience
Work History
Warehouse Inventory Specialist
Shipmonk
01.2023 - Current
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Verified quantity and description of materials received by checking merchandise against packing list.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Performed inventory control, such as counting and stocking merchandise.
- Improved order accuracy with thorough inventory audits and regular stock checks.
- Resolved any inventory discrepancies by conducting thorough investigations and adjusting records accordingly.
- Handled returns processing promptly, inspecting damaged goods for proper disposal or restocking as appropriate.
Trainer
Sephora Distribution Center
11.2021 - 12.2022
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness.
- Identified and solved internal problems related to new employee’s and workload.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Performed inventory control, such as counting and stocking merchandise.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
General Merchandise Associate
Target
11.2019 - 11.2021
- Completed efficient weekly pricing changes for general merchandise categories.
- Helped customers select merchandise by offering multiple product options fitting specific needs.
- Executed revised sales plans and reset zones to incorporate new merchandise.
- Maintained superior customer service levels by prioritizing customers' needs over merchandising assignments.
- Pushed and stocked product in multiple departments and consistently met time targets.
- Backed up cashier staff during heavy customer flows to prevent unnecessary service delays.
- Set up regular and promotional signage throughout sales floor.
- Kept work areas neat, clean and free from debris.
- Picked and packed order items.
- Moved merchandise using pallet jacks and WAV lift machine.
- Removing any damaged items from the floor and during truck unload and marking it in the system as damaged
Stock Associate
Tommy Hilfiger
10.2018 - 03.2020
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Monitored sales team performance and provided constructive feedback
- Balanced traditional and innovative sales tactics to complete sales
- Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Stocked merchandise, labeling items, and arranging according to size or color.
- Opened, shelved, and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Monitored customers for signs of security concerns and escalated issues to management.
- Backed up cashier during rush hour to decrease wait time for customers.
- In charge of fitting rooms by greeting customer, asking what number of items they had, and taking back any items they no longer needed/wanted
- In charge of cleaning the sales floor and fitting rooms
Education
Associate Of Applied Science - Diagnostic Medical Sonography
College of Southern Nevada
Las Vegas, NV05.2028
Centennial High School
Las Vegas, NV05.2018
Skills
- Training Method Development
- Employee Performance Reviews
- Time Management
- New Hire Training
- Loading and Unloading Trucks
- General Housekeeping
- Stocking and Replenishing
- Order Picking, Packing, & Loading
- Audit Inventory
- Customer Service Excellence
Accomplishment
Earned a certificate 2 months after being hired for hardest worker and getting work done and helping many customers during rush hour.
Received a letter of recognition for meeting expectations/goals for the company and getting workload done before the deadline.
Timeline
Warehouse Inventory Specialist
Shipmonk
01.2023 - Current
Trainer
Sephora Distribution Center
11.2021 - 12.2022
General Merchandise Associate
Target
11.2019 - 11.2021
Stock Associate
Tommy Hilfiger
10.2018 - 03.2020
Associate Of Applied Science - Diagnostic Medical Sonography
College of Southern Nevada
Centennial High School