Ashley Montalvan
Charlotte,NC
Summary
Bilingual professional fluent in English and Spanish, with a strong ability to resolve complex issues and provide exceptional service. Adept at translating languages and bridging communication gaps, ensuring smooth interactions. Known for quick thinking and sharp attention to detail, I excel in high-pressure environments and deliver tailored solutions that meet customer needs. Seeking for a long term job where I can apply my skills in a dynamic role where adaptability, collaboration, and continuous learning are valued, while enhancing overall customer satisfaction and contributing to team success.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
Cashier
Chex Grill and Wings
06.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Checked over orders precisely to ensure the best quality was giving
- Stocked, tagged and displayed merchandise as required.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Cashier and Line Cook
Raydal Hospitality
04.2021 - 06.2024
- restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds, and resolving transaction issues.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Education
Central Piedmont Community College
1201 Elizabeth Ave, Charlotte NC 08.2023 - 05.2026
High School Diploma -
Cochrane Collegiate Academy
6200 Starhaven Dr, Charlotte NC07.2023
Skills
- Customer Service
- Translating
- Customer Assistance
- Work Ethics and Integrity
- Patience and Empathy
- Cleaning and sanitizing
- Cash handling and management
- Organizational abilities
- Cultural Sensitivity
- Active Listening
- Critical Thinking
- Decision-Making
- Equipment Cleaning and Inspection
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Cashier
Chex Grill and Wings
06.2024 - Current
Central Piedmont Community College
08.2023 - 05.2026
Cashier and Line Cook
Raydal Hospitality
04.2021 - 06.2024
High School Diploma -
Cochrane Collegiate Academy
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