Summary
Overview
Work History
Education
Skills
Timeline
OperationsManager

Ashley Montgomery

Martinez,CA

Summary

Experienced professional with a strong background in leadership, operations management, training, and development. Proven track record in delivering exceptional guest experiences. Adept at leading cross-functional teams and driving operational efficiency to achieve organizational goals. Skilled in identifying opportunities for process improvement and implementing strategies to enhance overall performance. Committed to fostering a positive work environment and cultivating a culture of continuous learning and development.

Overview

17
17
years of professional experience

Work History

Store Manager

Lush Handmade Cosmetics
06.2024 - Current

Oversee all people and operations for a 2.5 mm/year location. Within one month of accepting the role, the location exceeded sales target for the first time since previous holiday.

OPERATIONS MANAGER

lululemon
01.2020 - Current
  • Lead, coach and develop Key Leaders & Educators through connection and fun, providing honest feedback, with a focus on core values such as personal responsibility and entrepreneurship, to deliver unparalleled guest experience and operational excellence in a diverse and inclusive environment.

CLIENT RELATIONSHIP MANAGER

Paychex
01.2018 - 01.2020
  • Drove reduction of churn by working with a diverse client base, building relationships and providing exemplary service
  • Provided market and trend analysis, as well as forecasts, to assess changing conditions, while continually monitoring competitors to ensure maximal value of offerings
  • Managed 250+ accounts across district, partnering with Sales Representatives, Operations and Retention Teams to reduce churn.

EXECUTIVE TEAM LEAD, SALES FLOOR OPERATIONS

Target
01.2017 - 01.2018
  • Performed multiple supervisory roles across store locations
  • Directed up to 10 sales department leaders (San Rafael), managed guest services and satisfaction (Petaluma), oversaw asset protection and guest services (North Napa), and provided overall leadership to support revenue and drive staff performance
  • Trained, developed, and mentored teams on guest interactions and played a key role as Leader on Duty for several weekly shifts in each tenure.

EXECUTIVE TEAM LEAD, GUEST EXPERIENCE OPERATIONS

Target
01.2015 - 01.2017
  • Performed multiple supervisory roles across store locations
  • Directed up to 10 sales department leaders (San Rafael), managed guest services and satisfaction (Petaluma), oversaw asset protection and guest services (North Napa), and provided overall leadership to support revenue and drive staff performance
  • Trained, developed, and mentored teams on guest interactions and played a key role as Leader on Duty for several weekly shifts in each tenure.

EXECUTIVE TEAM LEAD, ASSET PROTECTION OPERATIONS & GUEST EXPERIENCE OPERATIONS

Target
01.2014 - 01.2015
  • Performed multiple supervisory roles across store locations
  • Directed up to 10 sales department leaders (San Rafael), managed guest services and satisfaction (Petaluma), oversaw asset protection and guest services (North Napa), and provided overall leadership to support revenue and drive staff performance
  • Trained, developed, and mentored teams on guest interactions and played a key role as Leader on Duty for several weekly shifts in each tenure.

SENIOR TEAM LEAD OPERATIONS

Target
01.2013 - 01.2014
  • Performed multiple supervisory roles across store locations
  • Directed up to 10 sales department leaders (San Rafael), managed guest services and satisfaction (Petaluma), oversaw asset protection and guest services (North Napa), and provided overall leadership to support revenue and drive staff performance
  • Trained, developed, and mentored teams on guest interactions and played a key role as Leader on Duty for several weekly shifts in each tenure.

STORE MANAGER

Abercrombie & Fitch
01.2008 - 01.2012
  • Promoted after one year to top position, overseeing all aspects of daily store operations; created schedules and managed inventory and resources
  • Trained, mentored, and led Sales Associates and Assistant Managers; served as District Trainer for Managers in training.

ASSISTANT STORE MANAGER

Abercrombie & Fitch
01.2008 - 01.2012
  • Promoted after one year to top position, overseeing all aspects of daily store operations; created schedules and managed inventory and resources
  • Trained, mentored, and led Sales Associates and Assistant Managers; served as District Trainer for Managers in training.

Education

Bachelor of Arts in Psychology -

San Francisco State University
San Francisco, CA

Skills

  • Operations Management
  • Training & Development
  • Operational Excellence
  • Guest Experience

Timeline

Store Manager

Lush Handmade Cosmetics
06.2024 - Current

OPERATIONS MANAGER

lululemon
01.2020 - Current

CLIENT RELATIONSHIP MANAGER

Paychex
01.2018 - 01.2020

EXECUTIVE TEAM LEAD, SALES FLOOR OPERATIONS

Target
01.2017 - 01.2018

EXECUTIVE TEAM LEAD, GUEST EXPERIENCE OPERATIONS

Target
01.2015 - 01.2017

EXECUTIVE TEAM LEAD, ASSET PROTECTION OPERATIONS & GUEST EXPERIENCE OPERATIONS

Target
01.2014 - 01.2015

SENIOR TEAM LEAD OPERATIONS

Target
01.2013 - 01.2014

STORE MANAGER

Abercrombie & Fitch
01.2008 - 01.2012

ASSISTANT STORE MANAGER

Abercrombie & Fitch
01.2008 - 01.2012

Bachelor of Arts in Psychology -

San Francisco State University
Ashley Montgomery