Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Monthervil

Jacksonville,FL

Summary

Highly ambitious, dedicated, and detail-oriented professional seeking to leverage my skills to contribute to a dynamic team. Committed to delivering exceptional results and fostering a positive environment through effective communication and a strong work ethic.

Overview

10
10
years of professional experience

Work History

Team Leader Manager

Goodwill
12.2024 - Current
  • Utilized problem-solving skills to address unexpected challenges while maintaining a professional attitude under pressure.
  • Proven ability to learn quickly and adapt to new situations.
  • Work well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Lead with cross-functional teams to enhance operational efficiency and productivity.


Senior Customer Support Specialist

Xfinity Comcast
02.2024 - Current
  • Resolved customer inquiries through various channels, enhancing overall satisfaction and customer loyalty.
  • Trained new team members on support systems and best practices for effective customer engagement and resolution.
  • Implemented quality assurance measures, ensuring adherence to company standards in customer interactions.
  • Resolve challenging cases diplomatically while maintaining professionalism, preserving brand reputation with key clients.
  • Served as an authoritative resource for colleagues seeking expert advice on complex technical problems or procedural guidelines.

Caregiver Assistant

Department of Veterans Affairs
03.2015 - 01.2024
  • Provide compassionate, personalized care to individuals with diverse needs. Assist with daily living activities such as bathing, dressing, grooming, and meal preparation. Administer medications and monitor health conditions, ensuring compliance with care plans and protocols. Maintain a safe and clean environment, promoting physical and emotional well-being. Communicate effectively with family members and healthcare professionals to discuss care progress and changes. Support clients in engaging in social and recreational activities to enhance their quality of life.


Admissions Coordinator

Bisk Education, Inc
10.2019 - 05.2020
  • Manage the admissions process for prospective students, providing guidance and support from initial inquiry through enrollment. Develop and implement outreach strategies to attract diverse candidates and enhance enrollment goals. Serve as a liaison between prospective students and various departments, addressing questions and concerns promptly. Review applications and evaluate eligibility, ensuring compliance with institutional policies and procedures.

Education

Applied Project Management -

Saint Leo University
07.2025

Six Sigmas Certified -

Villanova University
03-2024

Skills

  • Microsoft Office (12 years)
  • Customer Service (14 years)
  • Lean Six Sigma
  • Root Cause Analysis
  • Six Sigma
  • Lean Manufacturing
  • Organizational Skills
  • Communication Skills

Timeline

Team Leader Manager

Goodwill
12.2024 - Current

Senior Customer Support Specialist

Xfinity Comcast
02.2024 - Current

Admissions Coordinator

Bisk Education, Inc
10.2019 - 05.2020

Caregiver Assistant

Department of Veterans Affairs
03.2015 - 01.2024

Applied Project Management -

Saint Leo University

Six Sigmas Certified -

Villanova University

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