Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ashley Montoya

TX

Summary

Dynamic and customer-focused professional with experience at Hickory Barn BBQ and Am Remodeling, demonstrating exceptional skills in customer service and time management. Excelled in conflict resolution and maintaining high sanitation standards, significantly enhancing customer satisfaction and operational efficiency. Proficient in cash register operation and adept at fostering positive relationships with customers and staff alike.

Overview

3
3
years of professional experience

Work History

Hickory Barn BBQ

Shiree
02.2022 - 10.2024
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Served food and beverages promptly with focused attention to customer needs.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Inspected dishes and utensils for cleanliness.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Am Remodeling

Alexis Montoya
12.2021 - 12.2021
  • Cleaned and maintained tools, equipment and worksites.
  • Loaded and unloaded materials and equipment onto and off construction sites.
  • Inspected tools and equipment to maintain safety and efficiency.
  • Followed instructions and safety protocols to prevent accidents and injuries.
  • Provided labor support to carpenters, masons and other skilled trades.
  • Installed drywall, siding and other structural components.
  • Moved and cleared debris from work sites to dispose of in designated areas.
  • Helped with door and window installations.
  • Used variety of hand and power tools to complete tasks.
  • Self-motivated, with a strong sense of personal responsibility.

Education

Associate of Arts - Business/Architecture

Houston Community College
Houston, TX
12.2024

High School Diploma -

Elsik High School
Houston, TX
06.2021

Skills

  • Cash Register Operation
  • Payment Processing
  • Customer Assistance
  • Customer Service
  • Time management skills
  • Conflict Resolution
  • Product Knowledge
  • Cleaning and sanitizing

Languages

Spanish
Limited Working
English
Professional Working

Timeline

Hickory Barn BBQ

Shiree
02.2022 - 10.2024

Am Remodeling

Alexis Montoya
12.2021 - 12.2021

Associate of Arts - Business/Architecture

Houston Community College

High School Diploma -

Elsik High School

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Ashley Montoya