Ashley Moore
Hanover,PA
Summary
Service-driven Head Bartender drawing from broad knowledge of cocktails, craft beers and ciders to provide targeted, customer-oriented service. Detailed inventory manager, coordinating product stocking and shipments. Team-oriented leader with clear communication and collaborative approach to workplace administration.
Reliable assistant bar manager with independent approach to handling high-volume customer loads. Well-versed in assisting wait staff with drinks and food orders. Excellent relationship-builder and multitasker always ready to support team needs.
Capable restaurant employee knowledgeable about bar operations practices and bringing natural leadership and top-notch planning abilities. Focused on profit maximization through improved cost controls and strategic promotions. Talents include building strong teams and training employees in customer service and sales. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level medical coding and billing position. Ready to help team achieve company goals.
Overview
14
14
years of professional experience
Work History
Assistant Bar Manager
Hanover American Legion Post 14
10.2022 - Current
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Implemented quality control initiatives while creating house-made cocktails, juice and preparations to reduce downtime and increase revenue.
- Consulted with managers to organize special events and promotions.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Closed out cash register and prepared cashier report at close of business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing [Number]% improvement over prior onboarding process.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Explained daily specials and beverage promotions to exceed daily sales goals.
Waitress
Famous Hot Weiner
05.2015 - 10.2022
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Waitress
Bill Batemans
05.2012 - 05.2015
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and sent to kitchen employees for preparation.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Catering Server
The Antrim 1844 Hotel
04.2016 - 09.2016
- Taking orders, cleaning tables, seating people, answering phones
- Contact : It's closed down
- Serving & wedding staff
- Antrim 1844 Country, Fancy bed and breakfast and dinner
- Setting up for weddings, helping the staff put up and break down for weddings, dinner service with white glove, polishing all the silverware and dinner plates, keeping the people happy , it was a summer job
- Contact : -New management 410-756-6812
- Provided friendly, courteous service to create memorable moments for guests.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Loaded and unloaded tableware, catering supplies and meals to and from catering vehicles to comply with catering logistics.
- Arranged linens and table settings according to seating plan and event theme.
- Worked with catering staff to establish timely preparation and delivery of food and beverage orders.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
Cook, prep cook
Eagles Social club
02.2010 - 02.2011
- Social club
- Kitchen work as in prepping food, cooking, making the food I was a cook
- Contact : -New management 717-637-1406
Education
No Degree - Medical BIlling And Coding
YTI Career Institute - Altoona
Altoona, PA10.2023
GED - undefined
General
05.2006
Skills
- Answering phones
- Problem solving
- Able to learn many skills
- Good with the public
- Reliable Friendly Willing to learn
- Full Professional Proficiency
- Work Assignments
- Maintain Food Safety
- Financial Controls
- Food and Beverage Management
- Supply Ordering and Management
- Shift Scheduling
- Safety Awareness
- Regulations Compliance
Timeline
Assistant Bar Manager
Hanover American Legion Post 14
10.2022 - Current
Catering Server
The Antrim 1844 Hotel
04.2016 - 09.2016
Waitress
Famous Hot Weiner
05.2015 - 10.2022
Waitress
Bill Batemans
05.2012 - 05.2015
Cook, prep cook
Eagles Social club
02.2010 - 02.2011
No Degree - Medical BIlling And Coding
YTI Career Institute - Altoona
GED - undefined
General
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