Ashley Moore
Jacksonville,TX
Summary
Skilled with 10 + Years of Fantastic Customer Service, Authorized to work in the US for any employer I bring top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Advisor
Concentrix
09.2016 - 08.2024
- Taking inbound calls
- Salesforce
- Detailed reason for call
- Assisting with Federal Registration and State licensing requirements
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved concerns with licensing and registration requirements.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
Personal Assistant/Caregiver
Self Employed
02.2016 - 08.2016
- Displayed absolute discretion at handling confidential information.
- Scheduling appointments.
- Organizing and cleaning while caring for 2 children.
- Kept detailed track of household schedules.
- Completed Errands and coordinated appointments for all future events.
Data Entry Clerk
Convergys
11.2015 - 02.2016
- Taking inbound calls
- Transferring departments, scheduling call back appointments
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Entered numerical data into databases with speed and accuracy.
Personal Assistant/Caregiver
Self Employed
11.2014 - 09.2015
- Scheduling appointments
- Completing assignments
- Clearing all tasks for that day as listed on calendar.
- Organizing and cleaning while caring for 2 children.
- Kept detailed track of household and maintenance schedules.
- Displayed absolute discretion at handling confidential information.
Server/Hostess
Pizza Hut
01.2012 - 11.2014
- Taking orders over phone, seating customers, serving food, organizing, restocking
- Explained menu items and suggested different specials for the day.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
High school diploma -
Graduation Alliance
Online course in Business -
NEO A&M College
08.2024
Skills
- Call Center Operations
- Call center experience
- Customer Service excellence
- Customer Service (10 years)
- Appointment Scheduling
- Quality Assurance
- Office Experience (8 years)
- Phone Etiquette (10 years)
- Front desk (2 years)
- Organizational skills
- Administrative experience (10 years)
- Cleaning Experience
- Serving Experience
- Data Entry (10 years)
- Residential Cleaning (10 years)
- Caregiving (10 years)
Certification
Driver's License, 06/01/31
Timeline
Customer Service Advisor
Concentrix
09.2016 - 08.2024
Personal Assistant/Caregiver
Self Employed
02.2016 - 08.2016
Data Entry Clerk
Convergys
11.2015 - 02.2016
Personal Assistant/Caregiver
Self Employed
11.2014 - 09.2015
Server/Hostess
Pizza Hut
01.2012 - 11.2014
High school diploma -
Graduation Alliance
Online course in Business -
NEO A&M College