Ashley Morales
Perris,CA
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Call Center Representative
Tri Valley Urology
07.2022 - 08.2024
- Answering a multi-line phone system, critical thinking, and problem-solving skills to reach patient satisfaction for patient understanding.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Attended regular training sessions on updates and changes within the industry or organization.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
Administrative Assistant
Alta Med Children Hospital
Hollywood, CA
01.2020 - 06.2022
- Gathered information about the client's medical history, translated for Spanish-speaking patients.
- Assisted with routine checks and translations, called and faxed pharmacies to submit prescriptions, and recorded information and data.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Receptionist/Administrative Assistant
Wesley Medical Center
Bell Gardens, CA
02.2016 - 04.2018
- Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
- Data entry, improved office efficiency, collected patient information for billing and insurance filing, reviewed physicians' calendars, and scheduled patient appointments.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
Education
Some College (No Degree) - Business Administration
Moreno Valley College
Moreno Valley, CA01-2026
Medical Assistant -
UEI College - Huntington Park Campus
12.2017
High School Diploma or GED -
Skills
- Outlook experience
- Call Center Customer Service
- Appointment Scheduling
- Multi-line phone systems (3 years)
- Payment Processing
- Translation
- Documentation review
- Hospital Experience
- Bookkeeping
- Microsoft Excel
- Phone Etiquette
- Clerical Experience
- Insurance eligibility verifications
Timeline
Call Center Representative
Tri Valley Urology
07.2022 - 08.2024
Administrative Assistant
Alta Med Children Hospital
01.2020 - 06.2022
Receptionist/Administrative Assistant
Wesley Medical Center
02.2016 - 04.2018
Some College (No Degree) - Business Administration
Moreno Valley College
Medical Assistant -
UEI College - Huntington Park Campus
High School Diploma or GED -
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