Ashley Morales
Uniontown ,OH
Summary
Skilled in early childhood education and bilingual in Spanish, I bring a track record of fostering holistic child development. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.
Overview
6
6
years of professional experience
Work History
Amazon Associate
Amazon
07.2023 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Reduced employee turnover by developing comprehensive employee engagement program.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Developed comprehensive risk management plan, significantly reducing potential disruptions.
- Enhanced operational efficiency, implementing new software tools across departments.
- Developed and implemented strategies to increase customer satisfaction and engagement.
Lead Early Preschool Teacher
All About Kids Daycare & Preschool
12.2021 - 07.2023
- Enhanced student comprehension by utilizing diverse teaching methods and materials.
- Fostered strong community connections via organizing field trips to local businesses, inviting guest speakers from various professions, partnering with local organizations for special projects or initiatives.
- Ensured safety and well-being of all students by implementing appropriate classroom management strategies and addressing any behavioral issues promptly.
- Developed well-rounded students by emphasizing the importance of collaboration, creativity, and problemsolving.
- Increased student participation in class activities through effective use of group work, peer review, and presentations.
- Strengthened parent-teacher relationships through regular communication and involvement in school events.
- Improved student engagement by introducing innovative teaching techniques tailored to individual learning styles.
- Collaborated with colleagues to design interdisciplinary curriculum units that integrated multiple subject areas for enhanced understanding.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Encouraged use of technology to support student learning.
- Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress.
- Assessed student progress and provided feedback on educational development.
- Developed and implemented behavior management plans.
- Helped new preschool children get used to classes by giving one-on-one support.
- Utilized creative teaching strategies to engage students in classroom.
- Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
- Organized activities to teach preschool children foundational learning skills such as letters and numbers.
- Incorporated music, art and literature into curriculum.
- Developed innovative activities to engage young children in learning process.
- Supported students in developing self-esteem and self-confidence.
- Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
- Implemented age-appropriate curricula to meet needs of young learners.
- Guided students to develop social, emotional and physical skills.
- Planned and executed activities to stimulate physical, social and intellectual growth.
- Modeled positive behavior and communication skills for students.
- Organized and supervised large and small group activities.
- Created safe and nurturing learning environment for preschoolers.
- Monitored classroom to verify safe and secure environment.
- Established positive relationships with students and families.
- Allowed for ample outdoor discovery time in schedule each day.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
- Assisted and supervised [Number] children through entire school day.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Applied play-based strategies to provide diverse approaches to learning.
- Established positive communication with parents in daily conversation and formal conferences.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Maximized instructional time with efficient lesson planning, grading, and assessment strategies.
- Committed to continuous improvement through ongoing professional development workshops, seminars, webinars, or other training programs relevant to early childhood education best practices.
- Inspired lifelong learners with a passion for education by sharing personal experiences from professional development opportunities and industry conferences attended.
- Achieved educational goals by differentiating instruction to accommodate diverse learner needs and abilities.
- Promoted critical thinking skills by incorporating real-world examples into lessons and assignments.
- Boosted classroom morale and fostered a positive learning environment through consistent encouragement and support.
Shift Manager
Handles Homemade Ice Cream
05.2020 - 07.2023
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
- Excelled in every store position and regularly backed up front-line staff.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Collaborated with internal teams to streamline operations across materials handling, production, and shipping.
- Enhanced processes by pinpointing bottlenecks and working with supervisor to resolve.
- Troubleshot equipment to reduce service calls and downtime.
- Kept accurate and detailed records of personnel progress and productivity.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Managed staff hiring, training and supervision.
- Fostered culture of continuous improvement, encouraging staff to suggest and implement efficiency-enhancing measures.
- Coordinated staff training programs to improve service quality, enhancing overall customer experience.
Cashier
HomeBuys
09.2019 - 05.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Restaurant Food Server
Mi Casa Mexican Restaurant & Bar
12.2018 - 08.2019
- Collaborated with kitchen staff to ensure prompt delivery of food items, maintaining optimal food quality.
- Streamlined order-taking process by quickly entering orders into POS system, reducing wait times for customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained a clean and organized dining area, ensuring a welcoming atmosphere for guests.
- Implemented proper food handling techniques, adhering to safety and sanitation guidelines set forth by local health departments.
Education
Associate of Arts - Education
Stark State College
Canton, OH05.2022
Skills
- Parent-Teacher Communication
- Nutrition and Health
- Creative Teaching Strategies
- Outdoor Play Supervision
- Fine Motor Skills
- Small Group Instruction
- Age-Appropriate Activities
- Sensory Integration
- Gross Motor Skills
- Early Childhood Education
- Special Needs Support
- Art and Music Integration
- Mathematics Instruction
- Science Exploration
- First-aid and CPR
- Child assessment
- Language development
- Social-emotional learning
- Classroom Management
- Positive Reinforcement
- Classroom Organization
- Social Skills Development
- Physical Fitness
- Curriculum Planning
- Bilingual in Spanish
- Training in food handling preparation
- Arts and crafts aptitude
- Creative lesson planning
- Observational skills
- Social skill building
- Toileting and feeding
- Child CPR and First Aid
- Time Management
- Problem-solving skills
- Problem-Solving
- Customer Service
Languages
Spanish
Native or Bilingual
Timeline
Amazon Associate
Amazon
07.2023 - Current
Lead Early Preschool Teacher
All About Kids Daycare & Preschool
12.2021 - 07.2023
Shift Manager
Handles Homemade Ice Cream
05.2020 - 07.2023
Cashier
HomeBuys
09.2019 - 05.2020
Restaurant Food Server
Mi Casa Mexican Restaurant & Bar
12.2018 - 08.2019
Associate of Arts - Education
Stark State College