ASHLEY MORALES
Canoga Park,CA
Summary
Results-oriented Branch Coordinator with experience in customer service, order management, and documentation organization. Skilled in data entry, credit card payments, and reconciling daily receivables. Proactive problem solver with excellent phone etiquette and a strong attention to detail. Proficient in Microsoft Word and QuickBooks.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Branch Coordinator
Apria Healthcare
04.2024 - 08.2024
- Collect credit card payments and billing information, reconcile daily receivables
- Work with sales team, referrals and/or patients to gather documentation/information needed to meet insurance guidelines
- Requests health plan authorizations/information as required; either electronically or verbally
- Act as first point of contact to patients arriving in person
- Collaborated with other departments to ensure smooth functioning of the branch
- Maintained up-to-date records of financial transactions and client information
- Performed administrative duties such as filing documents, responding to emails
- Provided excellent customer service to clients, handling inquiries and resolving issues in a timely manner
Administrative Assistant
Valley seal aerospace company
09.2023 - 02.2024
- Company Overview: Woodland Hills
- Filing, responding to emails, handled orders, dealt with clients, organizing
- Maintained files and filing, keeping sensitive information confidential
- Assisted in the preparation of presentations using Microsoft Office Suite applications such as Word, Excel, PowerPoint
- Compiled and entered data into various databases to ensure accuracy and completeness
- Maintained office inventory by assisting with supply orders
- Processed incoming mail and distributed to relevant departments or individuals
- Screened incoming telephone calls, routing to appropriate personnel
- Woodland Hills
Sales Associate
Ups
01.2022 - 08.2023
- Company Overview: Sherman Oaks, Ca
- Greeted customers warmly and offered assistance
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
- Organized merchandise displays to promote higher levels of customer engagement
- Performed cash register operations accurately according to company guidelines
- Followed checklist to complete retail store opening and closing activities
- Opened and closed cash registers, balanced cash drawers, and made deposits
- Assisted with training and mentoring new team members
- Maintained inventory records for restocking purposes
- Placed special orders, submitted online orders, or contacted other stores to find desired items
- Sherman Oaks, Ca
Administrative assistant /Dispatcher
Ec American transport llc
01.2020 - 12.2022
- Company Overview: Los Angeles
- Answered calls, made appointments, dispatch, in charge of payroll emails, scheduled meetings, used Microsoft/WORD, printing/scanning, QuickBooks invoicing/estimating
- Assisted in the preparation of presentations using Microsoft Office Suite applications such as Word, Excel, PowerPoint
- Compiled and entered data into various databases to ensure accuracy and completeness
- Maintained database of client contact information with accuracy and attention to detail
- Served as primary point of contact for facilitating operational and administrative inquiries
- Maintained office inventory by assisting with supply orders
- Monitored daily operations in order to ensure efficient workflow processes were being followed
- Maintained calendars and schedules to set appointments for management team
- Processed incoming mail and distributed to relevant departments or individuals
- Built and maintained relationships with vendors and other external contacts
- Los Angeles
Sales Associate
Forever 21
04.2018 - 11.2019
- Company Overview: Canoga Park
- Scheduled appointments
- Responded to telephone inquiries and complaints following standard operating procedures
- Updated and maintained database with accurate customer information and timely data entry
- Canoga Park
Store Associate/Cashier
Walmart
08.2017 - 10.2017
- Company Overview: Panorama City
- Greeted customers, worked with cash handling, dealt with inventory
- Panorama City
Seasonal
04.2016 - 06.2016
- Greeted customers, described merchandise, recommended and helped locate merchandise, computed sales prices, answered questions, neatly stocked merchandise
Education
Diploma -
independence high school
Van Nuys, CASkills
- Filing
- Telemarketing
- Computer Skills
- Microsoft Word
- QuickBooks
- Accounts Payable
- Microsoft Outlook
- Data entry
- Typing
- Phone etiquette
- Multi-line phone systems
- Calendar management
- Front desk
- Office management
- Customer service
Certification
Driver's License
Personal Information
Relocation: Anywhere
Timeline
Branch Coordinator
Apria Healthcare
04.2024 - 08.2024
Administrative Assistant
Valley seal aerospace company
09.2023 - 02.2024
Sales Associate
Ups
01.2022 - 08.2023
Administrative assistant /Dispatcher
Ec American transport llc
01.2020 - 12.2022
Sales Associate
Forever 21
04.2018 - 11.2019
Store Associate/Cashier
Walmart
08.2017 - 10.2017
Seasonal
04.2016 - 06.2016
Diploma -
independence high school