Ashley Morano-Hilliard

• Performed commercial and residential permit entry according to codes and regulations as they pertain to permit processing.

• Review construction plans in accordance with Virginia Law and licensing regulations.

• Proficient in Accela, Mainframe, Outlook, GIS, CSR, and Excel.

• Works efficiently and professionally with staff from Public Works, Code Compliance, Public Utilities and other team members in Development and Permits.

• Professional customer service in written and verbal formats while providing review comments to the general public, contractors, property owners, and tenants.

• Stayed up-to-date on Virginia laws and licensing requirements to complete accurate and efficient reviews.

• Maintained organized filing systems for both physical and electronic permit records, ensuring easy access to information when needed.

• Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests

• Applied communication and problem-solving skills to resolve customer complaints and promote long term loyalty

• Kept server areas clean and stocked during service hours to increase efficiency while serving tables Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs

• Handled customer complaints with poise and grace, immediately resolving issues through immediate acknowledgment and commitment to service

• Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity

• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
• Managed agendas and calendars, boosting productivity and improving organizational initiatives
• Assisted executive leaders in decision-making procedures by creating daily reports to advise leaders on corrective actions and process improvements
• Successfully juggled multiple projects simultaneously to aid executive leaders
• Reduced excess spending by effectively utilizing given resources
• Delegated assignments based on site plans, project needs and knowledge of individual team members
• Responded to emergencies with speed, efficiency and knowledgeable assistance
• Recognized and tapped talented staff to fill key positions and maximize productivity

• Completed paperwork and processing duties for incoming inmates and arrestees, including booking documentation, fingerprints, and medical history
• Completed detailed reports and required paperwork related to serving warrants, investigating criminal activity and force deployments
• Processed and logged accurate and detailed incident reports
• Maintained surveillance of building and identified all officials and employees before authorizing entrance
• Responded quickly and effectively to all security violations and duress alarms
• Maintained accurate and detailed logs of all events during each shift
• Responded to calls in both routine and emergency situations
• Evaluated complaint and emergency-request information to determine response requirements