Ashley Moreland
Pembroke Pines,FL
Summary
Driven Oral Surgery Assistant skilled in building great relationships with office staff, doctors and patients through active listening, issue resolution and decision-making talents. Offering strong background in patient education. Compassionate professional known for delivering kind and respectful patient care.
Overview
9
9
years of professional experience
1
1
Certification
Work History
ORAL SURGERY ASSISTANT
BROWARD ORAL SURGERY ASSOCIATES
09.2015 - Current
- Greeted patients upon arrival to office and helped prepare for surgeries
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads
- Calmed nervous patients by speaking softly, answering questions and providing compassionate care
- Educated patients prior to surgery regarding what to expect, how to treat pain and which side effects could occur
- Assisted surgeon during procedures by wiping up bodily fluids and handing over needed dental instruments
- Prepared surgical area by ensuring that all necessary dental instruments were sterilized and patients were ready
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care
- Explained treatment procedures and instructed patients on home care guidelines
- Cleaned and sterilized instruments between patients to protect from infection risks
- Staged tray for procedures by arranging dental instruments and equipment
- Created bitewing, panoramic and periapical X-ray images for dentist to review
Cashier (Seasonal)
Kohls
11.2014 - 02.2015
- Helped customers find specific products, answering questions and offering advice
- Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers
- Worked closely with front-end staff to assist customers
- Learned roles of other departments to provide coverage and keep store operational
- Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage
- Smoothly processed incoming orders, handling over 20-25 transactions per day with exceptional accuracy
- 'Managed approximately 30 incoming calls, emails and faxes per day from customers
Education
DENTAL ASSISTING WITH EXPANDED FUNCTIONS - Dental Assisting
Concorde Career College
Miramar, FLSkills
- Taking X-rays
- Dental procedure knowledge
- Surgical procedure preparations
- Sterilization techniques
- Disinfecting rooms and equipment
- Instrument sanitization
- Patient scheduling
- Cardiopulmonary Resuscitation (CPR)
- Oral Surgery Knowledge
- Front Desk Assistance
- Oral Health Care
- Sedation Supervision
- Patient Preparation and Assistance
- Active Listening
Certification
- Certified Dental Assistant
- CPR certified
Timeline
ORAL SURGERY ASSISTANT
BROWARD ORAL SURGERY ASSOCIATES
09.2015 - Current
Cashier (Seasonal)
Kohls
11.2014 - 02.2015
DENTAL ASSISTING WITH EXPANDED FUNCTIONS - Dental Assisting
Concorde Career College
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