Ashley Moreno
Ventura,CA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced Patient Care Coordinator proficient in directing patient care programs that are both high-quality and efficient.
Overview
3
3
years of professional experience
Work History
Patient Care Coordinator
Two Trees Physical Therapy
Ventura
06.2023 - Current
- Greeted patients upon arrival and verified patient information.
- Responded to incoming calls, scheduling and rescheduling appointments as requested.
- Coordinated with Auth team to ensure coverage for services rendered.
- Managed physician calendars by scheduling appointments at appropriate times.
- Performed data entry tasks related to patient demographics and billing information.
- Assisted in verifying patient eligibility and benefits prior to scheduled appointments.
- Processed payments from patients including cash, credit cards, checks.
- Resolved customer service issues quickly and efficiently in a professional manner.
- Verified that all required documents were received and completed accurately.
- Conducted follow-up calls for missed or cancelled appointments.
- Provided support with additional administrative duties as assigned by supervisor.
- Ensured compliance with HIPAA regulations when handling sensitive information.
- Displayed excellent organizational skills while managing multiple schedules simultaneously.
Lead Resident Support
Passages Addiction Cure Center
Malibu
Jul 2O15 - 07.2024
- Provided individual and group support to residents with mental health issues.
- Assisted in the implementation of behavior management strategies.
- Participated in team meetings to discuss resident progress and care plans.
- Monitored resident activities, including medication administration and meal times.
- Conducted daily rounds of the residence to ensure safety standards were met.
- Encouraged residents to participate in leisure activities, such as art therapy or sports events.
- Organized outings for residents, including trips to museums or local attractions.
- Transported residents to medical appointments when necessary.
- Maintained accurate records of resident interactions and progress notes.
- Facilitated weekly house meetings with all residence staff members present.
Front Desk Agent
Hilton
Oxnard
10.2021 - 06.2023
- Greeted customers in a professional and friendly manner.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Processed payments accurately and efficiently.
- Resolved customer complaints promptly and courteously.
- Provided information about hotel amenities, services, and local attractions.
Education
GED -
Oxnard Adult School
Oxnard, CATimeline
Patient Care Coordinator
Two Trees Physical Therapy
06.2023 - Current
Front Desk Agent
Hilton
10.2021 - 06.2023
Lead Resident Support
Passages Addiction Cure Center
Jul 2O15 - 07.2024
GED -
Oxnard Adult School
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