Sports
Ashley Morris
Business Administrative Professional
Meridian,ID
Summary
Talented Administrative Assistant/ Business Professional/ Customer Service Officer with successful experience in fast-paced office settings with over 10 years experience. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Dedicated,Responsible, punctual and productive professional when working with little to no supervision.
Overview
10
10
years of professional experience
18
18
years of post-secondary education
Work History
Administrative Assistant
Sagicor Life Jamaica
04.2019 - 10.2020
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Scheduled office meetings and client appointments for staff teams.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Organized weekly staff meetings and logged minutes for corporate records.
- Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Created PowerPoint presentations for business development purposes.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Coached new employees on administrative procedures, company policies and performance standards.
- Executed record filing system to improve document organization and management.
Quality Assurance Officer
Yateman International
01.2019 - 07.2019
- Listen to pre-recorded calls and ensure it is up to maximum quality.
- Document quality assurance activities
- Investigate and handle customer complaints.
- Analyze data to identify areas for improvement in quality systems and prepare reports to communicate outcomes of quality activities to manager.
- Resolved issues efficiently and built excellent client rapport, which led to enhanced customer satisfaction ratings.
- Conducted evaluations to identify weak areas and identify problematic issues while promoting corrective methods.
- Monitored activities and supporting systems to meet compliance regulations.
- Reported problems and concerns to management.
Top Hostess/Floor Manager
Nawlin's Seafood Company
01.2015 - 01.2018
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Stayed up-to-date on menu changes to help customers make food choices.
- Greeted new customers, discussed specials and took drink orders.
- Checked identification for minimum age for sale of alcoholic beverages.
- Bussed and reset tables to keep dining room and work areas clean.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Prepared specialty desserts for customers for special occasions.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Customer Engagement Specialist
Andrade’s Auto Parts Ltd
01.2013 - 01.2016
- Managed timely and effective replacement of damaged or missing products.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Communicated professionally with colleagues and clients.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Increased efficiency and team productivity by promoting operational best practices.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Promptly responded to inquiries and requests from prospective customers.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Receptionist/Administrative Assistant
The Polish Lounge
01.2007 - 01.2009
- Update Inventory list on a weekly basis and schedule appointments,
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Executed record filing system to improve document organization and management.
- Created PowerPoint presentations for business development purposes.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
Studies Information - Business Administration And Management
St. Andrew High School For Girls
Kingston, Jamaica 09.2007 - 05.2021
Certificate in Business Studies -
St. Andrew High School For Girls
Kingston, Jamaica 05.2014 - 05.2014
Certificate of Achievement (Leadership Development Program) - Organizational Leadership
St. Andrew High School For Girls
Kingston, Jamaica 06.2013 - 06.2013
BBA - Business
University of Technology
Kingston, Jamaica 09.2015 - 05.2020
Skills
Office administration
Spreadsheet management
Meeting minutes
Database administration
Writing reports
Employee training and development
Filing and data archiving
Internal communications
Business administration
Documentation and reporting
Analytical
Organizational
Inter-personal
Time-Management
Affiliations
Customer Service
Data Entry
Team Management
Multi-Tasking
Verbal and written
Organizational
Communication
Time-Management
Interpersonal
Interests
Reading
Traveling
Cooking
Learning new languages
Timeline
Administrative Assistant
Sagicor Life Jamaica
04.2019 - 10.2020
Quality Assurance Officer
Yateman International
01.2019 - 07.2019
BBA - Business
University of Technology
09.2015 - 05.2020
Top Hostess/Floor Manager
Nawlin's Seafood Company
01.2015 - 01.2018
Certificate in Business Studies -
St. Andrew High School For Girls
05.2014 - 05.2014
Certificate of Achievement (Leadership Development Program) - Organizational Leadership
St. Andrew High School For Girls
06.2013 - 06.2013
Customer Engagement Specialist
Andrade’s Auto Parts Ltd
01.2013 - 01.2016
Studies Information - Business Administration And Management
St. Andrew High School For Girls
09.2007 - 05.2021
Receptionist/Administrative Assistant
The Polish Lounge
01.2007 - 01.2009