Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

ASHLEY MORRIS

Elizabeth

Summary

Dynamic hospitality professional with extensive experience at Dudley's, excelling in guest relations and conflict resolution. Proven ability to train and mentor staff, ensuring operational excellence and adherence to safety standards. Skilled in POS systems, I consistently deliver memorable experiences while maintaining high cleanliness standards.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Shift Captain

Dudley's
New York
01.2025 - Current
  • Supervised daily operations to ensure team efficiency and safety compliance.
  • Trained new staff on operational procedures and safety standards.
  • Implemented quality control measures to maintain product standards consistently.
  • Resolved customer inquiries and issues with professionalism and promptness.
  • Investigated customer complaints regarding product quality or service issues.
  • Established strong relationships with customers through excellent communication skills.
  • Provided guidance and support to employees when needed, including training new staff on company procedures.
  • Trained and mentored staff on correct procedures to maximize efficiency and protect public trust.
  • Facilitated cash processing during opening and closing procedures while overseeing cash transactions for team members
  • Oversee and coordinate break schedules for servers, bartenders, hosts, and expo personnel.
  • Skilled in both Toast and OpenTable
  • Sustain optimal cleanliness practices to adhere to health code guidelines

Server

Cafe Wha
New York
05.2019 - 12.2024
  • Facilitate memorable and positive experiences for guests by delivering prompt and accurate service.
  • Distribute and oversee daily sidework responsibilities, ensuring all tasks are finalized pre- and post-shift
  • Collaborated with team members, supporting bar or service staff based on busiest area
  • Sustained immaculate work stations through diligent attention to detail and prompt action
  • Skilled in Toast Point of Sale.

Server

Dos Caminos Times Square
New York
03.2017 - 05.2019
  • Educated servers on best practices and delivered progress feedback to leadership
  • Exhibited strong leadership skills as lead server; trained and mentored more than 10 servers.
  • Sustained cleanliness and sanitation standards across service stations and tables.
  • Acquired in-depth understanding of menu items, modifications, and allergens to proficiently aid guests when processing orders.
  • Suggested cocktails and food selections to guests, emphasizing weekly specials and new menu items.

Server

OTG
Newark
10.2014 - 12.2017
  • Assisted guests in navigating digital menus, presenting options aligned with traveling requirements.
  • Delivered prompt and precise service to guests while ensuring memorable experiences
  • Educated new servers on best practices and upselling techniques to enhance guest experiences
  • Upheld hygiene standards of workspace and service stations consistently

Education

Associate of Arts - Forensic Psychology

Union County College
Cranford, NJ

Skills

  • Hospitality service expertise
  • Oral communication skills
  • Conflict resolution
  • Guest relations management
  • Point of sale (POS) system operations
  • Shift management

Certification

  • Serve Safe Certified
  • Food Handler's Permit
  • T.I.P.S Certified

References

References available upon request.

Timeline

Shift Captain

Dudley's
01.2025 - Current

Server

Cafe Wha
05.2019 - 12.2024

Server

Dos Caminos Times Square
03.2017 - 05.2019

Server

OTG
10.2014 - 12.2017

Associate of Arts - Forensic Psychology

Union County College

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