Ashley Mosby

• Promote company public profile by delivering speeches, writing articles and presenting at industry conferences as public face of organization.
• Promoted professional development, social and networking events and outreach.
• Promoted brand awareness by increasing social media markets.
• Assist marketing team with development and delivery of innovative campaigns to support fundraising activities.
• Raise funds by coordinating events.
• Raise awareness and attracted donors through marketing campaigns.
• Oversee special promotional events to drive positive media coverage, boost revenue and enhance sales.

• Receives requests by mail, telephone or in person regarding insurance claims/policies while operating on multiple computer applications.

· Responds to inquiries from policy holders, providers and/or others for information and assistance.

· Performs research to respond to inquiries and interprets policy provisions to determine most effective response.

· Mails or routes claims forms and supporting documentation to various units for final processing.

· Independently responds to inquiries, grievances, complaints or appeals ranging from routine to moderate complexity.

· May seek assistance with complex customer services issues.

· Understand and interprets policy provisions.

· Performs research to respond to inquiries and interprets policy provisions to determine most effective response using established departmental procedures, HIPAA regulations, and corporate policies.

· Uses computer-based resources in a highly effective manner to educate and provide accurate responses to inquiries is crucial for success.

· Issue Emergency GOP (Guarantee of Payment) and COC (Certificate of Coverage) as required when it is necessary.

· Collaborate with other stakeholders / teams to resolve queries including complex queries.

· Actively support all team members to enable operational goals to be achieved.

· Meet or exceed Service Level Agreement requirements, team KPI(s), monthly quality audit scores and NPS (Net Promoter Score).

• Evaluate credit worthiness by processing loan applications and documentation within specified limits
• Interview applicants to determine financial eligibility and feasibility of granting loans
• Determine all applicable ratios and metrics and set up debt payment plans
• Communicate with clients either to request or to provide information
• Justify decisions (approvals/rejections) and report on them
• Complete loan contracts and counsel clients on policies and restrictions
• Update job knowledge on types of loans and other financial services
• Maintain and update account records
• Assess customer needs, explore all options and introduce different types of loans
• Develop referral networks, suggest alternate channels and cross-sell products and services to accomplish quotas
• I was an expert at building trust relationships, customer loyalty and satisfaction throughout the underwriting process
• Οperate in compliance with laws and regulations and adhere to lending compliance guidelines
• Tax return analysis of small business and federal government tax laws pertaining to IRS rules and regulations.