Summary
Overview
Work History
Education
Skills
Timeline
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Ashley Mosley

Pearl City,HI

Summary

Dynamic and detail-oriented professional with experience as an Ambulance Dispatcher at American Medical Responses AMR. Proven ability in critical decision-making and effective communication, enhancing team collaboration and response efficiency. Skilled in incident command and maintaining confidentiality, contributing to improved patient care and safety in high-pressure environments.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

21
21
years of professional experience

Work History

92G Food Service Specialist

Hawaii Army National Guard
02.2004 - Current
  • E-5 with active secret security clearance.
  • Enhanced dining experience by maintaining cleanliness and food safety standards in the kitchen.
  • Supported seamless operations during high-volume periods through accurate order preparation and timely delivery of dishes to guests.
  • Anticipated potential challenges during busy periods, adjusting workload accordingly to maintain consistent quality across all dishes served.
  • Maintained a safe and sanitary working environment by diligently adhering to established cleaning protocols and procedures.
  • Oversaw purchasing of food and related products and commodities and managed budgets and inventories without overruns or shortages.
  • Assisted with menu planning, incorporating seasonal ingredients for fresh, innovative dishes that catered to diverse tastes.

Ambulance Dispatcher

American Medical Responses AMR
08.2017 - 06.2025
  • Developed strong rapport with field personnel, fostering a positive working environment and promoting team collaboration.
  • Provided exceptional customer service to callers in distress, offering reassurance while obtaining necessary information for emergency response teams.
  • Assisted in the development of training materials for new dispatchers, improving overall team performance.
  • Kept detailed records of all dispatched calls, enabling accurate reporting and analysis of response times and patterns.
  • Monitored GPS tracking systems closely to identify any deviation from assigned routes or delays that might impact patient care.
  • Managed radio communications effectively, maintaining clear channels for essential transmissions between field units and dispatch center.
  • Coordinated with multiple agencies during large-scale emergencies, resulting in effective resource allocation and management.

Ward Clerk

Kahuku Medical Center
07.2015 - 07.2017
  • Organized paperwork for doctors, nurses, and patients.
  • Assisted nursing staff with daily tasks, contributing to a well-organized and functional ward environment.
  • Documented latest information in computer system and printed paperwork.
  • Stored and retrieved permanent records on daily basis.
  • Contributed to a positive ward atmosphere through friendly interactions with patients, families, and staff members.
  • Maintained accurate patient records, ensuring confidentiality and adherence to HIPAA regulations.
  • Supported office staff and operational requirements with administrative tasks.
  • Answered multi-line phone systems to manage incoming and outgoing calls for busy [Type] department.
  • Enhanced patient experience by efficiently managing medical records, scheduling appointments, and coordinating with healthcare professionals.
  • Boosted patient safety through vigilant monitoring of visitor access to the ward area according to hospital guidelines.
  • Maintained rapport with physicians, nurse,s and other healthcare personnel.

Education

Associate of Applied Science - Medical Assistant

Remington College
Honolulu, HI
05-2010

Vian High School
Vian, OK
05-2005

Skills

  • Incident command
  • Public safety awareness
  • Critical Decision-making
  • Prioritization
  • Quick learner
  • Stress tolerance
  • Accuracy and precision
  • Confidentiality
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Dependable and responsible
  • Multitasking Abilities
  • Active listening
  • Effective communication
  • Verbal and written communication
  • CPR and first aid

Timeline

Ambulance Dispatcher

American Medical Responses AMR
08.2017 - 06.2025

Ward Clerk

Kahuku Medical Center
07.2015 - 07.2017

92G Food Service Specialist

Hawaii Army National Guard
02.2004 - Current

Associate of Applied Science - Medical Assistant

Remington College

Vian High School

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Ashley Mosley