Ashley Mossage
Evansville,IN
Summary
My main objective is to utilize my broad range of human relations, customer service, delivery profession as well as quality inspection with a company that offers the potential for challenge and growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Delivery Driver
TALA Logistics
Evansville, IN
01.2024 - 04.2024
- Transported and safely delivered items to prevent damage or loss.
- Navigated routes with relevant map programs and GPS systems.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Handled merchandise in accordance with product handling standards.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Loaded trucks and safely secured merchandise to prevent damage during transportation.
- Verified deliveries against shipping instructions prior to delivering to customers.
- Utilized street maps to plan and determine most efficient routes.
- Inspected vehicle and maintained gas, oil and water levels.
- Checked shipping papers to determine nature of load and presence of hazardous materials.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Monitored fuel level throughout shift and refueled when necessary.
Delivery Driver
QML
Evansville, IN
01.2023 - 03.2024
- Transported and safely delivered items to prevent damage or loss.
- Navigated routes with relevant map programs and GPS systems.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Loaded trucks and safely secured merchandise to prevent damage during transportation.
- Verified deliveries against shipping instructions prior to delivering to customers.
- Notified customers of delays to decrease calls to support.
- Inspected vehicle and maintained gas, oil and water levels.
- Checked shipping papers to determine nature of load and presence of hazardous materials.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Monitored fuel level throughout shift and refueled when necessary.
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
- Checked tires for proper inflation before leaving on each route.
Cashier
CircleS
Evansville, IN
09.2020 - 06.2021
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Helped customers find specific products, answered questions, and offered product advice.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Learned roles of other departments to provide coverage and keep store operational.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Verified customer age requirement for alcohol or tobacco purchases.
- Issued receipts, refunds, credits or change due to customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Stocked shelves with merchandise when needed.
- Ensured compliance with all safety regulations within the store environment.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
Team Member/ QCI
Aerotek
Princeton, IN
11.2018 - 03.2019
- Worked hard to learn required tasks quickly to maximize performance.
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Documented inspection results by completing reports and logs and summarizing and entering data into quality database.
- Assessed materials, parts and products for conformance with quality control requirements and production specifications.
- Used specialized tools to take precise measurements of various aspects of samples.
- Adhered to safety protocols to minimize equipment damage and avoid injuries.
- Documented nonconformities and recommended techniques for prompt resolution.
- Ensured compliance with safety regulations by monitoring workers during the manufacturing process.
- Analyzed data from process control systems to identify trends in product quality.
- Assisted engineering department with design verification tests as needed.
- Identified areas for improvement in existing processes, procedures, and equipment.
Education
AIS First Ave
Skills
- Payment Collection
- Goods Transport
- DOT Compliance
- Mileage Tracking
- Cash Handling
- Customer Complaint Resolution
- Merchandise Restocking
- Order coordination
- Guest Services
- Product Merchandising
- Customer inquiries
- Customer Relationship Management (CRM)
- Product Recommendations
- Account Management
- Customer Satisfaction
- POS System Operation
- Telephone management
- Basic Math Competence
- Stress management techniques
- GPS Navigation Proficiency
- Load Securing Techniques
- Weather Condition Preparedness
- Efficient Route Planning
- Vehicle maintenance knowledge
- Fuel efficiency awareness
- Process Improvement
- Inspection documentation
- OSHA Compliance
- Product Inspection
- Equipment Calibration
- Mastery of quality processes
- Quality Control Planning
- Defect Identification
- Visual Inspection
- Safety Procedures
- Quality processes
- Quality Control
Certification
- I was right hand driving certified at Toyota through Aerotek
Timeline
Delivery Driver
TALA Logistics
01.2024 - 04.2024
Delivery Driver
QML
01.2023 - 03.2024
Cashier
CircleS
09.2020 - 06.2021
Team Member/ QCI
Aerotek
11.2018 - 03.2019
AIS First Ave
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