Ashley Mottern
Spring,TX
Summary
Customer Service driven individual with 8+ years of Medical office experience and additional 2 years of Office Manager experience in a service field. Self-disciplined and able to work independently and unsupervised while maintaining superior work ethic. Seeking opportunity to utilize and expand abilities with room for personal and professional growth.
Overview
15
15
years of professional experience
Work History
Office Manager
Rapid Appliance Repair, LLC
02.2022 - Current
- Managed daily scheduling and geographical routing for up to 4 technicians
- Submitted bids and obtained necessary authorization for repair jobs from warranty companies and/or customers
- Served as a liaison between upper management Warranty company executives and in-field technicians
- Oversaw part inventory ranging from arrival to return, and preemptively scheduled return visits for quick turn around
Ophthalmology Surgical Coordinator
Texas Eye Institute
11.2017 - 02.2022
- Managed operative schedules for multiple Ophthalmic surgeons, coordinated among several ambulatory facilities
- Obtained patient medical clearance and insurance authorization for each surgery case
- Ensured exceptional patient care and recovery by conducting extensive pre-operative appointment, further reducing reschedules and increasing surgery success
- Prepared each physician for day of surgery by providing timely schedules and updates
- Electronically filed completed surgery with insurance company for timely compensation to physician
Insurance Verification Specialist/Referral Coordinator
Texas Eye Institute
01.2009 - 08.2014
- Reduced errors in billing by accurately maintaining patient records with updated insurance information.
- Enhanced claim processing efficiency by verifying insurance coverage and obtaining pre-authorizations for procedures.
- Coordinated with patient primary care team to obtain specialist authorization
Education
Bachelor of Science - Public Health
University of Houston
Houston, TX05.2017
Skills
Medical Insurance Verification / Authorization Acquisition
Data Entry/ Management
Efficient Geographical & Calendar Scheduling
Exceptional Customer Service / Patient Care
Knowledge of ICD-10 & CPT Medical Coding
Proficient with EMR product - Modernizing Medicine
Proficient with Microsoft Office, Workiz, and Dialpad office components
Timeline
Office Manager
Rapid Appliance Repair, LLC
02.2022 - Current
Ophthalmology Surgical Coordinator
Texas Eye Institute
11.2017 - 02.2022
Insurance Verification Specialist/Referral Coordinator
Texas Eye Institute
01.2009 - 08.2014
Bachelor of Science - Public Health
University of Houston
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