Ashley Mourad
Ypsilanti,United States
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
9
9
years of professional experience
Work History
Patient Service Associate
Michigan Medicine
Ann Arbor, MI
03.2023 - Current
- Assisted with patient check-in and registration by verifying insurance coverage, collecting co-payments, and scheduling follow-up appointments.
- Answered incoming calls from patients, answered questions about services offered, and directed inquiries to appropriate personnel.
- Performed administrative duties such as filing medical records, completing paperwork, and updating patient databases.
- Provided information to patients regarding billing procedures and payment plans.
- Scheduled laboratory tests for referring physicians based on their orders.
- Coordinated patient care between different healthcare professionals involved in a patient's care plan.
- Performed data entry tasks into electronic health record system.
- Ensured that all required forms were completed accurately prior to discharge from the facility.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Explained policies, procedures and services to patients.
Esthetician
ONE Salon & Spa
Brighton, MI
03.2021 - Current
- Assisted in the development of customized skin care regimens for clients.
- Maintained cleanliness of treatment room and equipment between appointments.
- Provided facial treatments such as cleansing, exfoliation, extractions, and massage.
- Performed waxing services on clients including eyebrows, lip, chin, and full face.
- Educated clients on proper skin care techniques according to individual needs.
- Recommended additional treatments or products based on individual customer needs.
- Assisted in marketing efforts by providing input on promotional materials and events.
- Attended continuing education courses related to esthetics industry advancements.
- Kept detailed records of client visits, treatments performed, and product purchases.
- Maintained up-to-date knowledge of latest trends in esthetics industry through research.
- Developed a thorough understanding of available services by participating in training sessions.
- Managed scheduling conflicts efficiently while maintaining excellent customer service levels.
- Provided excellent customer service and skincare treatments to clients.
- Set up patient rooms and sterilized equipment.
- Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures.
Retail Operations Manager
Ulta
Brighton, MI
02.2016 - 08.2019
- Created and maintained a positive working environment for store associates.
- Analyzed sales data to identify areas of improvement in performance and profitability.
- Ensured compliance with all retail policies, procedures, and regulations.
- Provided leadership and direction to staff members while fostering an atmosphere of teamwork.
- Organized promotional events that attracted more than 1, 000 people over the course of one weekend.
- Inspected merchandise displays regularly to ensure they are neat and inviting for shoppers.
- Reviewed customer feedback surveys weekly in order to make necessary adjustments.
- Managed staff training and performance monitoring to promote high levels of productivity.
- Assisted human resources through prescreening and interviewing of potential employees.
- Orchestrated rollout of policies and procedures, effectively contributing to management team.
- Scheduled and coordinated team members so that all shifts were adequately staffed and to meet daily retail targets.
- Monitored various logistic processes, including shipments, inventory and purchasing to alleviate discrepancies in workflows.
- Compiled information on damaged inventory and reported it to appropriate senior leaders for quick remediation.
- Taught employees how to optimize space for special events such as discount sales.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Esthetician License - Aesthetics
Aveda Institute
Ann Arbor, MI05-2020
High School Diploma -
Howell High School
Howell05-1997
Some College (No Degree) -
Lansing Community College
Lansing, MISkills
- Appointment scheduling
- Adaptability and flexibility
- Reliability
- Administrative and office support
- Task prioritization
- Database search and data entry skills
- Patient needs assessment and referral
- Multitasking Abilities
- Customer service
- Risk assessment
Timeline
Patient Service Associate
Michigan Medicine
03.2023 - Current
Esthetician
ONE Salon & Spa
03.2021 - Current
Retail Operations Manager
Ulta
02.2016 - 08.2019
Esthetician License - Aesthetics
Aveda Institute
High School Diploma -
Howell High School
Some College (No Degree) -
Lansing Community College
Similar Profiles
Shelby ParkerShelby Parker
Registered Nurse, Operating Room at Michigan MedicineRegistered Nurse, Operating Room at Michigan Medicine
Melissa Jean BoudrieMelissa Jean Boudrie
Patient Care Technician,Psychiatric Emergency Dept at Michigan MedicinePatient Care Technician,Psychiatric Emergency Dept at Michigan Medicine
NANCY BREWERNANCY BREWER
Medical Assistant at Michigan MedicineMedical Assistant at Michigan Medicine