Highly organized Client Service Specialist who possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Individual and team work bring change of pace and thought, leaving the mind open for progress, development, and endless capabilities.
Hi, I’m
ASHLEY MOUSER
Jacksonville,IL
Summary
Overview
14
years of professional experience
Work History
Blue Cross Blue Shield of Illinois
Client Service Specialist
01.2013 - Current
Job overview
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues.
- Handle multiple client renewals that involve SBC, Matrix/Contract, and Benefit Booklet changes & updates for multiple states including IL, TX and NM.
- Streamlined internal processes for improved efficiency and timely service delivery to clients.
- Developed strong relationships with clients, fostering trust and loyalty through consistent communication and personalized service.
Hollister Co.
Assistant Store Manager/Visual Manager
08.2011 - 10.2012
Job overview
- Managed staff of 30+ sales associates and 3 assistant managers, to best meet the needs of the store and its customers.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Production Xpress
Graphic Designer
05.2010 - 08.2011
Job overview
- Trained 3+ designers on computer graphic design programs such as Quark Xpress, Adobe Illustrator & Photoshop
- Developed creative design for print materials, banners and signs.
- Created digital image files for use in digital and traditional printing methods.
- Managed multiple projects simultaneously, ensuring timely completion of deliverables while maintaining high-quality standards.
Education
Robert Morris University - IllinoisSpringfield
Bachelor of Arts from Graphic Design
University Overview
Franklin Jr/Sr High SchoolFranklin
High School Diploma
University Overview
Skills
- Exceptional workflow management
- Committed to maintaining data integrity & Inventory control
- Project Management
- Excellent communication skills
- Proficient Microsoft Office skills (including Excel and Word)
- Proficient Adobe skills
- Teamwork and Collaboration
- Relationship building and management
- Account oversight
- Issue Resolution
Additional Information
Additional Information
Health Champs Committee, Fun Committee, Volunteer Committee, Diversity Team, Food Bank Volunteer, Engagement Committee, Camp Courage Volunteer and Blue Bear Guide.
Timeline
Client Service Specialist
Blue Cross Blue Shield of Illinois
01.2013 - Current
Assistant Store Manager/Visual Manager
Hollister Co.
08.2011 - 10.2012
Graphic Designer
Production Xpress
05.2010 - 08.2011
Robert Morris University - Illinois
Bachelor of Arts from Graphic Design
Franklin Jr/Sr High School
High School Diploma