Ashley Mowery

Provided professional, efficient and exceptional service to 20+ animals daily in a busy 3-doctor practice

• Effectively communicated with the veterinarians and veterinary technicians to ensure the highest quality veterinary care was given to patients.
• Communicated with clients about treatment plans, procedures, discharge instructions, behavior changes, feeding, exercise and overall wellness for their pets.
• Cleaned, sterilized and maintained kennels, operating rooms and surgical equipment.
• Performed in-house diagnostics including radiographs, blood work, blood smears, ear cytology, skin cytology, fecal floatation and urinalysis
• Ensured practice-wide compliance with safety standards and hazardous waste management

Assisted in managing the day-to-day operations of a busy veterinary clinic including scheduling appointments, counting inventory, supporting veterinarians, creating staff schedules, and ensuring that equipment is properly maintained.

• Improved overall hospital operations, team development and team efficiency as hospital efficiency leader including new associate on-boarding and training
• Planned and coordinated high-volume surgery days, assisting in over 12 soft tissue and dental procedures in a 10 hours shift
• Assisted in 4 emergency surgeries including an unanticipated ruptured closed pyometra surgery; assisted in intraperitoneal lavage and suctioning, identified critical vital signs with immediate and effective responses
• Cross-trained as a receptionist and covered various shifts as needed to best suit hospital needs when short-staffed

• Groomed over 16 animals per 8 hour shift generating over $900/week in services
• Answered multiple line phone system for busy $10,000+ revenue producing grooming salon
• Spoke to customers regarding lodging, grooming, daycare services and pricing and cross-sold additional items.
• Performed nail clipping and dremmeling, paw trims, sanitary shaves, anal gland expression, and dematting
• Developed long-term relationships with clients and their pets resulting in repeat business
• Worked flexible schedule and extra shifts to meet business needs.

Oversaw and managed daily operations at a busy 5 barn boarding and training facility; providing comprehensive care for over 45 horses daily

• Assisted veterinarians, farriers, and equine dentists in performing exams, restraint, blood draws, radiographs, and procedures.
• Consulted with veterinarians and farriers to diagnose ailments and administered prescribed treatments.
• Trained horses through behavior modification techniques on ground and in saddle.
• Contributed to over 50% of repeat business by consistently providing outstanding personalized service to both clients and pets.
• Trained part-time help in livestock care and ranch operations.

Provided personalized scribe services accompanying physicians and advanced practitioners throughout day in a busy 250 bed Emergency Department.

• Accurately and efficiently documented complete information about examinations, treatment plans, lab results and other details directly into charts in real-time; ensuring all provider charts met billing and compliance requirements
• Stayed on top of current patient loads to facilitate efficient and organized workflow for providers; managing an average of 30-50 patients per 12 hour shift
• Created over 100 documentation "macros" that became best practice for use by peers throughout Emergency Department
• Provided additional IT support with new electronic heath records systems and diagnostic imaging systems
• Recipient of organization-wide Exemplary Care Extraordinary Work Award in 2014

Served as the "main communications hub" for a multidisciplinary team in a fast-paced 250 bed Emergency Department.

• Assisted staff with clerical and administrative needs to maximize efficiency and team productivity.
• Received, recorded and addressed incoming and outgoing communication via telephone and email.
• Operated multi-line telephone system; independently handling over 1000 calls per 12 hour shift.
• Responded quickly and effectively to all emergency codes.
• Assisted in 2 hospital-wide implementations of new electronic health records system software.