Sales-oriented travel expert with exceptional administrative skills and extensive experience in renowned agencies. Demonstrated expertise in delivering top-notch customer service and effectively resolving conflicts. Committed to providing exceptional service and maintaining high-quality standards, honed through years of hands-on experience in the corporate travel industry.
Hi, I’m
Ashley Mullins
Marietta ,GA
Summary
Overview
7
years of professional experience
Work History
LCP Transportation
Non-Medical Dispatcher
10.2024 - Current
Job overview
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Ryder Logistics
Assistant Manager
10.2021 - 05.2023
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored check’s intake and deposit records, increasing accuracy, and reducing discrepancies.
AT&T
Account Resolution Specialist
09.2020 - 12.2021
Job overview
- Mentored junior staff members, sharing expertise in effective communication techniques and conflict resolution strategies for better results.
- Participated in process improvement initiatives aimed at optimizing workflows for greater efficiency within the accounts receivables department.
- Maintained up-to-date knowledge of industry trends and regulatory changes to ensure compliance in account resolution practices.
- Negotiated payment arrangements with clients, maintaining strong relationships while safeguarding company interests.
Alorica
Call Center Representative
01.2018 - 01.2020
Job overview
- Received inbound calls in a high-volume call center environment
- Performed data entry for Verizon customer information
- Identified customer’s needs, clarified information, researched every issue to provide solutions and/or alternatives
- Met personal and team qualitative and quantitative targets
- Provided policy and service information to customers over the phone
- Assisted customers with a warm and professional attitude
- Answered general questions as well as resolved customer complaints
Education
Lew Wallace High SchoolGary, IN
2014
University Overview
Skills
- Data Entry
- Dispatch software
- Stress Tolerance
- Dispatching procedures
- Relationship Building
- Office Administration
- Administrative tasks
- Customer Engagement
- CRM Software
- Complaint Handling
- Team Collaboration
Timeline
Non-Medical Dispatcher
LCP Transportation
10.2024 - Current
Assistant Manager
Ryder Logistics
10.2021 - 05.2023
Account Resolution Specialist
AT&T
09.2020 - 12.2021
Call Center Representative
Alorica
01.2018 - 01.2020
Lew Wallace High School
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