Ashley Mullins
Evans,WV
Summary
Detail-oriented professional with 12+ years of expertise spanning data management, technical support, customer service, and healthcare administration. Demonstrates
proficiency in streamlining processes, guaranteeing data precision, and delivering outstanding service. Possesses adept troubleshooting abilities, coupled with a talent
for introducing innovative solutions while adhering to rigorous confidentiality and compliance protocols. A proactive and solutions-driven individual pursuing a Bachelor of Science in Computer Science, along with occupational certificates in medical coding & billing and medical transcription.
ππ ππππππππππ:
β’Proven track record for excellent performance and attendance.
β’Great at managing difficult tasks and completing high volumes of work prior to deadlines.
I am passionate about learning new skills and providing work that reflects the image and goals of the company I work for.
Interested in exchanging ideas or looking to know more about my background? I'd love to connect with you on LinkedIn!
Ashley Mullins | LinkedIn
https://www.linkedin.com/in/ash-mullins/
π§ You can also reach me at: ashleymullins30@outlook.com.
Overview
12
12
years of professional experience
Work History
Data Entry Clerk
Insight Global
Atlanta, GA
03.2021 - 10.2023
- Led the development and maintenance of comprehensive spreadsheets, optimizing the tracking of customer information and order management process.
- Effectively executed the seamless transfer of data from physical records to digital databases, ensuring the integrity and reliability of information.
- Exhibited precision and rigor in data entry tasks, rectifying errors and maintaining stringent quality standards.
- Directed database maintenance operations with meticulous attention, organizing and validating customer data to enhance accuracy and accessibility.
- Implemented privacy protocols, expertly removing personal identifying information to uphold confidentiality and compliance standards.
Tier 1 Technical Support
Conduent
Florham Park, NJ
09.2020 - 02.2021
- Expertly diagnosed and rectified intricate technical faults, showcasing adept troubleshooting abilities and reducing system downtime.
- Provided exemplary customer service by promptly addressing inquiries, delivering clear and concise technical guidance, and conducting thorough follow-ups, resulting in a high customer satisfaction rating.
- Led the identification and implementation of innovative hardware and software solutions, optimizing system performance and enhancing user experience.
- Effectively resolved network disruptions, ensuring connectivity for clients and operational efficiency.
- Instrumental in facilitating the smooth deployment of new applications through comprehensive technical support and user-friendly documentation, resulting in minimal disruption and high user adoption rates.
Customer Service Representative
Simple Solutions Call Center
McCordsville, IN
11.2019 - 09.2020
- Demonstrated adeptness in providing articulate and thorough explanations of procedures, promptly addressing inquiries to foster heightened customer comprehension and bolster trust.
- Executed precise eligibility assessments by rigorously verifying client information against predetermined criteria, ensuring adherence to established standards.
- Implemented streamlined telephone call management protocols, resulting in notable reductions in client wait times.
- Exemplified consistent achievement of sales objectives while steadfastly aligning with organizational goals, earning accolades for surpassing performance benchmarks.
- Exhibited proactive initiative in identifying rectifying communication equipment malfunctions, ensuring uninterrupted client interactions and smooth operational functionality.
Paraoptometric Technician
Charleston Vision Source
Charleston , WV
03.2016 - 08.2019
- Led comprehensive glaucoma screenings and skillfully administered blood pressure tests, contributing significantly to early detection and proactive management of ocular conditions.
- Spearheaded thorough medical history assessments and conducted precise visual acuity measurements, pivotal for tailoring personalized treatment plans to optimize patients' ocular health outcomes.
- Provided expert counsel on contact lens maintenance and facilitated informed decisions for clients in selecting premium eyeglass frames and lens treatments, elevating their visual experience and satisfaction.
- Demonstrated adeptness in measuring inter-pupillary distances and capturing detailed eye interior photographs, facilitating precise fittings for eyeglasses and contact lenses.
- Directed front office operations by overseeing efficient appointment scheduling and maintaining communication among physician, staff, and clientele to ensure exemplary service delivery.
- Commanded billing operations by accurately authorizing benefits and assure the precision of all codes and diagnoses to guarantee settlement from insurance providers.
Administrative Assistant/Optician Technician
Barsh Opticians and Hearing Aid Center
Spencer, WV
04.2014 - 08.2016
- Streamlined office operations by developing and implementing standardized administrative procedures, resulting in a reduction in errors and improved workflow efficiency.
- Coordinated patients scheduling and pre-testing procedures, optimizing workflow efficiency and ensuring a smooth patient experience, resulting in a decrease in wait times.
- Enhanced patient satisfaction and retention through the implementation of a personalized frame selection process, resulting in increased customer loyalty and positive reviews.
Paraoptometric Technician
Dr. Brett K. Radow
Spencer, WV
04.2012 - 04.2014
- Overhauled patient intake procedures, optimizing workflow and ensuring a smooth experience for patients.
- Implemented the integration of advanced equipment, enhancing the clinic's ability to deliver precise eye examinations and diagnoses.
Education
Bachelor of Science - Computer Science
Southern New Hampshire University
Manchester, NH12-2028
Career Diploma - Medical Coding And Billing
Penn Foster Online
Scranton, PA07-2021
Career Diploma - Medical Transcription
Penn Foster Online
Scranton, PA08-2011
GED -
Garnet Career Center
Charleston, WV12-2007
Skills
- Data Entry Speed & Accuracy
- Microsoft Office Suite
- Electronic Health Records
- Medical Billing Software
- Medical Coding Systems
- Document Management
- HIPAA Compliance
- Network Maintenance
- Office Operations Management
- Interpersonal Communications
- ICD-1-CM/PCS Coding
- Health Insurance Knowledge
References
References available upon request.
Timeline
Data Entry Clerk
Insight Global
03.2021 - 10.2023
Tier 1 Technical Support
Conduent
09.2020 - 02.2021
Customer Service Representative
Simple Solutions Call Center
11.2019 - 09.2020
Paraoptometric Technician
Charleston Vision Source
03.2016 - 08.2019
Administrative Assistant/Optician Technician
Barsh Opticians and Hearing Aid Center
04.2014 - 08.2016
Paraoptometric Technician
Dr. Brett K. Radow
04.2012 - 04.2014
Bachelor of Science - Computer Science
Southern New Hampshire University
Career Diploma - Medical Coding And Billing
Penn Foster Online
Career Diploma - Medical Transcription
Penn Foster Online
GED -
Garnet Career Center