Ashley Mullins
Morrilton,AR
Summary
Driven by a results-focused approach, I leveraged my problem-solving and computer skills at CHI St Vincent Health at Home to enhance operational efficiency and patient satisfaction. My adeptness in fostering teamwork and employing critical thinking facilitated a notable improvement in project delivery times and service quality, embodying a blend of technical proficiency and interpersonal excellence. I am able to learn and adapt very quickly have excellent clinical and problem solving skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
CRSA
CHI St Vincent Health at Home
07.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
Scheduling Coordinator
CHI St Vincent Health at Home
02.2021 - 07.2023
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
- Fostered a positive work environment by addressing employee schedule concerns in a timely manner and with empathy.
- Supported company growth by effectively managing an increasing volume of scheduling requests without compromising service quality.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Generated reports and tracked data to monitor operational priorities and scheduling.
- Increased patient satisfaction through timely appointment scheduling and proactive management of wait times.
- Streamlined communication between departments for improved schedule adherence and reduced conflicts.
- Collaborated with team members to develop contingency plans for unexpected staff absences or schedule changes.
- Assisted in project planning meetings by providing insights on scheduling constraints and opportunities.
- Fostered positive relationships with clients by efficiently addressing scheduling changes and requests.
- Enhanced communication between departments, ensuring smooth scheduling adjustments and updates.
- Enhanced team efficiency by streamlining appointment scheduling processes.
- Improved patient satisfaction with timely and accurate appointment setting.
- Contributed to team success by providing backup scheduling support during peak times.
- Facilitated smoother workflow by preemptively identifying and resolving scheduling conflicts.
- Addressed and resolved scheduling issues promptly, minimizing disruptions to planned activities.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Bath Aide
CHI St Vincent Health at Home
10.2019 - 03.2021
- Facilitated recreational activities tailored to individual patient interests, promoting social engagement and mental stimulation.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Established trusting relationships with patients through consistent reliability and genuine empathy towards their unique situations.
- Supported patients'' mental well-being by engaging in meaningful conversations and offering emotional support.
- Maintained accurate records of patient progress through detailed documentation of care provided during each shift.
- Assisted with onboarding of new employees.
Education
Nursing Assistance
University of Arkansas Community College-Morrilton
Morrilton, AR2011
Wonderview High School
Hattieville, AR2010
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking Abilities
- Excellent Communication
- Critical Thinking
- Computer Skills
- Organizational Skills
- Calm Under Pressure
Certification
Certified nursing assistant
Timeline
CRSA
CHI St Vincent Health at Home
07.2023 - Current
Scheduling Coordinator
CHI St Vincent Health at Home
02.2021 - 07.2023
Bath Aide
CHI St Vincent Health at Home
10.2019 - 03.2021
Nursing Assistance
University of Arkansas Community College-Morrilton
Wonderview High School
Certified nursing assistant
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