ASHLEY MULLINS RIPPETOE
Mobile,USA
Summary
Leveraged lived experience to guide clients through recovery and wellness, employing effective coping methods, goal setting, and motivational interviewing to enhance emotional support.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Peer Support Specialist/ Warm Line Specialist
Wings Across Alabama
Montgomery, AL
11.2025 - Current
- Provided emotional support to individuals in crisis through active listening and empathy
- Monitored and assessed caller needs, adjusting responses based on individual circumstances and urgency
- Participated in regular debriefing sessions to discuss challenges and share best practices among coworkers
- Engaged in ongoing education about mental health issues to provide informed support during calls
- Developed strong rapport with callers, offering a safe space for them to share their feelings and concerns
- Demonstrated sensitivity and cultural competence when assisting diverse callers in distress
- Collaborated with fellow team members to ensure seamless phone coverage 24/7
Program Assistant CRSS
The Shoulder
Tillmans Corner, AL
03.2025 - 10.2025
- Administered daily random drug screening protocols for clients.
- Transported clients to and from work, meetings, and medical appointments
- Assisted with planning and coordinating day-to-day and special program activities.
- Established rapport with clients by fostering ongoing relationships built on trust and respect.
- Maintained accurate documentation of client interactions and treatment outcomes.
- Advocated for clients' access to community resources and support services.
- Improved client engagement in treatment through active listening, empathy, and rapport-building skills.
Certified Peer Support Specialist/CRSS
AltaPointe Health
Mobile, AL
01.2024 - 02.2025
- Developed strong rapport with clients, fostering a trusting environment to encourage open communication about personal challenges and goals.
- Provided crisis intervention when necessary, utilizing de-escalation techniques to maintain safety and stability
- Provided compassionate assistance to clients during challenging life transitions, helping them navigate obstacles with increased confidence and resilience
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills
- Participated in clinical staffing meetings and coordinated with clinical staff to develop and implement individualized treatment plans
- Facilitated group and one on one counseling sessions to support and encourage client growth.
- Educated clients on dangers of substance use and prevention techniques
- Managed patients with substance dependence and co-occurring mental health disorders.
- Used my lived experience to lead by example, bringing guidance and hope to the people I serve
Education
Bachelor of Science - Social Work
Liberty University
Lynchburg, VA06-2026
Skills
- Peer advocacy
- Relapse prevention
- Resource navigation
- Motivational interviewing
- Rapport building
- Recovery assistance and support
- Trauma-informed care
- Active listening
- Clinical documentation
- Crisis intervention
Certification
- Certified Peer Support Specialist
- Certified Recovery Support Specialist
- RESPECT Initiative
Timeline
Peer Support Specialist/ Warm Line Specialist
Wings Across Alabama
11.2025 - Current
Program Assistant CRSS
The Shoulder
03.2025 - 10.2025
Certified Peer Support Specialist/CRSS
AltaPointe Health
01.2024 - 02.2025
Bachelor of Science - Social Work
Liberty University