Summary
Overview
Work History
Education
Skills
Certification
Timeline
Middle Initial
Middle Initial
AdministrativeAssistant

ASHLEY MUNDEN

Elizabeth City,NC

Summary

Goal-oriented Manager dedicated to continuous improvement and driving positive business impact. Talented problem-solver and leader with high-level business and financial acumen. Motivates teams to reach performance goals and business objectives. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented.

Overview

9
9
years of professional experience
7
7
Certificate

Work History

Manager

EC Mailbox Center
06.2021 - Current
  • Covered daily business requirements with well-organized schedule and properly delegated assignments
  • Trained staff in primary roles and strategies for exceeding goals each day
  • Supervised teams and provided clear objectives and consistent, performance-oriented policies
  • Creating labels for packages, finding lost mail, scheduling of employee, payroll
  • Troubleshot and resolved issues with customer PCs and laptops
  • Updated, installed and configured hardware, software and drivers to maximize system functionality
  • Kept computers updated with current patches to maintain system security
  • Create banners, flyers business cards, and more for customers upon request.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management. Reduced it by 30% to where raises were received as well as Christmas bonuses.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Records Management Specialist

Constellis
03.2019 - 05.2020
  • Standardized document management procedures and best practices for 35+ users
  • Oversaw document scanning and uploading for Government operation, handling in excess 10 mistakes per document
  • Coordinated smooth implementation of document processing and distribution systems
  • Working in On-Base to make sure information lined up correctly to information with person of interest
  • Supported users by expertly coordinating access and resolving technical issues
  • Creating keywords for other employees to find their documents within On-Base easy and efficiently
  • Kept work and common areas neat and organized to maximize productivity, alleviate potential accidents and promote professional workspace
  • Delivered fast and friendly service to handle questions and service complaints.
  • Improved records management efficiency by implementing new digital archiving systems and processes.
  • Ensured regulatory compliance, conducting periodic audits on company documentation and recordkeeping practices.
  • Collaborated with IT department to design and implement electronic records management system, increasing accessibility and reducing physical storage needs.

Supervisor

Hoffer Flow Control
07.2018 - 10.2018
  • Helped team meet targets by keeping stock levels optimized and coordinating necessary resources to support employees' needs
  • Improved team performance by offering direction and hands-on support by 30%
  • Verified employee performance, checking each job and retraining or disciplining to correct problems
  • Monitored numerous employee activities and assigned tasks to cover demand
  • Led teams through onboarding process for swift integration into daily operations
  • Communicated team priorities by leading meetings and giving presentations
  • Worked hand-in-hand with cross-functional departments to maximize productivity and performance
  • Provided technical guidance and interpreted policies and procedures to assist employees in performing functional tasks
  • Answering quotes for company to determine if material was available to make required CPU for units
  • Gathering material from supply room for builders to use
  • Making sure that CPUs pass inspection and worked correctly and if not make sure what is wrong gets fixed and retested in timely manner.

Student

College of the Albemarle
05.2015 - 05.2018
  • Developed strong time management skills to complete multiple projects at once while working and studying 7 classes at once.
  • Communicated clearly to increase team productivity
  • Built and maintained strong working relationships with fellow students
  • Worked independently with minimal supervision
  • Worked well under pressure, adapting creative solutions to complex problems
  • Participated in classroom discussions to express opinions and encourage open dialogue with other students
  • Asked compelling questions during classes to further solidify learning
  • Helped fellow classmates succeed academically by offering one-on-one and group tutoring
  • Recorded and took extensive notes to document educational lessons
  • Completed rigorous readings to support unit learning goals
  • Full-time student to get associates in Information Technology but was grandfathered into new degree twice.

Cashier

Speedway (Hess)
01.2015 - 05.2015
  • Stocked shelves with new merchandise and rearranged items to keep displays looking fresh
  • Delivered superior customer service, greeting guests and promptly responding to inquiries
  • Processed guest payments, including offering itemized receipts for items ordered, running credit card transactions, and calculating change for cash payments
  • Bagged, boxed or wrapped products for customers
  • Stocked store shelves and end-caps with merchandise
  • Promoted loyalty programs and store cards
  • Approached and solved problems with initiative and sound judgment
  • Gave customers full attention and attended to their needs
  • Addressed customer questions and complaints with professionalism
  • Provided information to customers on products or services
  • Worked with supervisory team to meet customer needs
  • Informed customers of promotions and special offers to increase sales
  • Balanced cash drawer at beginning and end of each shift
  • Responded quickly to customer concerns or requests within target timeframes.
  • Increased customer satisfaction by 30%

Cashier

Big Lots
10.2014 - 01.2015
  • Maintained clean, organized, and well-stocked checkout areas with regular attention to displays
  • Balanced cash drawer at beginning and end of each shift, investigating and resolving any discrepancies
  • Resolved guest issues by working with customer service leaders and area managers to meet individual needs
  • Approached and solved problems with initiative and sound judgment where everyone was happy.
  • Addressed customer questions and complaints with professionalism
  • Balanced cash drawer at beginning and end of each shift
  • Engaged customers in pleasant conversation while completing cash register transactions to make them feel included and happy
  • Stocked store shelves and end-caps with merchandise
  • Kept clean, organized and well-stocked checkout areas
  • Provided information to customers on products or services
  • Promoted loyalty programs and store cards increased loyalty program by 15%.
  • Bagged, boxed or wrapped products for customers
  • Responded quickly to customer concerns or requests within target timeframes
  • Overcame objections with successful product demonstrations and persuasive communication skills
  • Reported on sales transactions and expenses accurately
  • Provided continued customer support after closing sales
  • Investigated and resolved reported customer issues for improved customer satisfaction
  • Determined customers' needs based on sales calls and face-to-face meetings
  • Remained up to date on current offerings and company processes
  • Advised customers on different financing options
  • Exceeded sales objectives to capture new leads and customers
  • Described product to customers to accurately explain details and care of merchandise
  • Identified potential customers through personal referral and lead generation
  • Computed sales prices to total purchases and received and processed cash or credit payments.

Education

Bachelor of Science - Cyber Security

ECPI
Virginia Beach, VA
06.2025

Associate of Applied Science - Information Technology

College of The Albemarle
Elizabeth City, NC
05.2018

High School Diploma -

Perquimans County High School
Hertford, NC
01.2012

Skills

  • Policy Implementation
  • Performance Management
  • Expense Tracking
  • Multitasking
  • Active Listening
  • Recordkeeping
  • Organization
  • Friendly, Positive Attitude
  • Google Drive
  • Problem-Solving
  • MS Office
  • Remote Office Availability
  • Analytical Thinking
  • Clerical Support
  • Software Updates
  • End-User Support
  • Contract Management
  • Task Prioritization
  • Document Management
  • Device Configuration
  • Network Administration
  • Project Management
  • Data Collection
  • Data Recovery
  • Service Support
  • Customer Service
  • Account Management
  • Issue Troubleshooting

Certification

Notary Licenses

PC Support Desktop

Network Administration

CIW Internet Business Assocites

Nvdia Fundamentals of Deep Learning

Microsoft Office

Excel

Timeline

Manager

EC Mailbox Center
06.2021 - Current

Records Management Specialist

Constellis
03.2019 - 05.2020

Supervisor

Hoffer Flow Control
07.2018 - 10.2018

Student

College of the Albemarle
05.2015 - 05.2018

Cashier

Speedway (Hess)
01.2015 - 05.2015

Cashier

Big Lots
10.2014 - 01.2015

Bachelor of Science - Cyber Security

ECPI

Associate of Applied Science - Information Technology

College of The Albemarle

High School Diploma -

Perquimans County High School

Middle Initial

N

Middle Initial

A M

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ASHLEY MUNDEN