ASHLEY MUNOZ
Atwater,CA
Summary
Compassionate and detail oriented Case Manager with a strong background in psychology and hands on experience supporting diverse populations. Skilled in conducting assessments, developing individualized service plans, and coordinating care to promote client stability and self-sufficiency. Proven ability to manage high caseloads, maintain accurate and compliant documentation, and collaborate with community partners to connect clients to essential resources. Recognized for strong communication, problem solving, and advocacy skills, with a commitment to delivering client centered, ethical, and results driven services.
Overview
7
7
years of professional experience
Work History
Housing Specialist
Ryra Incorporated
Merced, CA
06.2025 - Current
- Conducted 50+ housing assessments monthly, determining eligibility and connecting clients to appropriate housing assistance programs, improving placement efficiency by 30%.
- Built and sustained partnerships with 20+ local service providers and community organizations, expanding client access to critical housing and support resources.
- Advised 100+ clients annually on housing options, budgeting strategies, and tenant rights, increasing housing stability and informed decision-making.
- Maintained detailed and confidential records for 75+ active cases, ensuring compliance with privacy standards and improving case management efficiency.
- Educated and empowered clients on tenant rights and responsibilities, helping reduce landlord-tenant disputes and promoting long-term housing retention.
- Partner with members to define health and wellness goals and incorporate them into personalized housing plans or care plans .
- Manage an active caseload using evidence-based strategies to drive client engagement and support the achievement of health goals.
Receptionist
Saftifirst
Merced, CA
05.2022 - 06.2024
- Participated in ongoing training and development sessions to enhance tutoring effectiveness and instructional skills.
- Organized tutoring spaces to support focused learning environments for 20+ students weekly.
- Monitored and supported student performance in classrooms and learning labs, assisting 15–25 students per session.
- Reviewed and reinforced course material by explaining concepts, solving problems, and evaluating assignments with students.
- Developed individualized lesson plans and learning modules tailored to student goals and academic needs.
- Tracked and maintained confidential records for 30+ students, documenting progress, assessments, and performance feedback.
Administrative Assistant
Air Kustoms
Turlock, CA
02.2021 - 05.2022
- Planned and executed social, diversity, and training initiatives to strengthen team cohesion and improve engagement across staff.
- Forecasted and scheduled staffing needs based on hourly/daily workload projections, reducing labor costs and improving efficiency.
- Developed and coordinated client portfolios and implementation plans for 50+ cases.
- Marketed and delivered program solutions to clients, increasing successful program participation and compliance.
- Scheduled, trained, and supervised 10–20 employees in daily operations, improving productivity and consistency in service delivery.
High School Tutor
California Teaching Fellows Foundation
Atwater, CA
02.2019 - 01.2021
- Participated in ongoing training and development sessions to enhance tutoring effectiveness and instructional skills.
- Organized tutoring spaces to support focused learning environments for 20+ students weekly.
- Monitored and supported student performance in classrooms and learning labs, assisting 15–25 students per session.
- Reviewed and reinforced course material by explaining concepts, solving problems, and evaluating assignments with students.
- Developed individualized lesson plans and learning modules tailored to student goals and academic needs.
- Tracked and maintained confidential records for 30+ students, documenting progress, assessments, and performance feedback.
Education
Bachelor of Science - Psychology
Grand Canyon University
Phoenix, AZ01.2023
Associate of Arts And Sciences - Psychology & Sociology
Merced College
Merced, CA12.2019
Skills
- MS Office
- Data Entry
- Flexible to learning styles
- Crisis Intervention & Problem Resolution
- Caseload Management
- Documentation & Compliance (HIPAA)
Languages
Spanish
Fluent speaker, reader, and writer.
Timeline
Housing Specialist
Ryra Incorporated
06.2025 - Current
Receptionist
Saftifirst
05.2022 - 06.2024
Administrative Assistant
Air Kustoms
02.2021 - 05.2022
High School Tutor
California Teaching Fellows Foundation
02.2019 - 01.2021
Bachelor of Science - Psychology
Grand Canyon University
Associate of Arts And Sciences - Psychology & Sociology
Merced College