Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Munoz-Ramos

Orlando

Summary

Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation.

Overview

7
7
years of professional experience

Work History

Chiropractic Assistant Remote

Sterling Medical Group
10.2021 - Current
  • Responded promptly to emails from customers and other departments within the organization.
  • Coordinated appointment calendar and balanced schedules to promote optimal productivity.
  • Answered incoming phone calls, routing to appropriate parties throughout office.
  • Performed data entry and other administrative tasks to support departments.
  • Verified insurance information for all new patients prior to scheduling visits.
  • Maintained a thorough understanding of medical terminology, as well as coding and billing requirements for various types of insurance plans.
  • Received and processed patient scheduling requests in a timely manner.
  • Performed administrative tasks such as filing paperwork, preparing documents for meetings.
  • Resolved any scheduling conflicts or issues in an efficient manner.
  • Provided support to the chiropractor during office visits, including taking vital signs and patient histories.
  • Performed electric muscle stimulation, massage and mechanical traction therapies on patients under doctor supervision.
  • Greeted patients, verified insurance and collected co-payments.
  • Scheduled appointments for patients both in person and over the phone.
  • Checked out patients at end of visit, collecting any remaining balances due from them.
  • Assisted chiropractors with treatments including applying hot and cold packs, ultrasound therapy or electrical stimulation.

Receptionist Administrator Hybrid

Dr. Vincent Preziosi Chiropractor
06.2019 - 09.2021
  • Performed verification for patients and ensured data accuracy.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Processed payments received from clients promptly according to established procedures.
  • Responded quickly and accurately to inquiries from clients regarding their coverage plans.
  • Verified patient information, such as demographics and insurance coverage, to ensure accuracy of claim submissions.
  • Submitted electronic claims as well as paper claim forms via mail or fax according to regulations.

Front Desk Receptionist Remote

Mid Florida Imaging
06.2018 - 07.2019
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Resolved customer inquiries regarding schedule changes or availability of services and products.
  • Processed payments received from clients promptly according to established procedures.
  • Responded quickly and accurately to inquiries from clients regarding their coverage plans.
  • Answered incoming calls, directed them to appropriate personnel and took messages.

Education

High School Diploma -

Colonial High School
Orlando, FL

Skills

  • Medical Billing
  • Hybrid-work from home
  • Electric muscle stimulation
  • Telephone Etiquette
  • Patient Care Coordination
  • Medical terminology proficiency
  • Appointment Scheduling
  • Insurance Verification

Timeline

Chiropractic Assistant Remote

Sterling Medical Group
10.2021 - Current

Receptionist Administrator Hybrid

Dr. Vincent Preziosi Chiropractor
06.2019 - 09.2021

Front Desk Receptionist Remote

Mid Florida Imaging
06.2018 - 07.2019

High School Diploma -

Colonial High School

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