Ashley Murgatroy

Somersworth,NH

Overview

years of professional experience

Lydia's House of Hope

Somersworth, NH

05.2022 - 03.2025

Conducted thorough assessments to identify client immediate needs, and develop individualized care plan.
Advocated for clients.
Maintained accurate and up-to-date documentation of all client interactions, progress, related paperwork, and outcomes both electronically and physically.
Provided crisis intervention and emotional support to clients in challenging situations as needed.
Participated in weekly team meetings to discuss client progress, needs, and treatment plans with the team, providing weekly case notes, goals, and appointments to fellow staff.
Supported clients in developing independent living skills such as budgeting, parenting, health and wellness, and job searching.
Developed strong relationships with local service providers to enhance referral networks and resources for residents.
Collaborated with legal professionals to ensure compliance with court orders, legal requirements, and ethical standards when appropriate.
Educated clients on the many various community resources available, such as housing, employment, DHHS assistance, and children care.
Facilitated weekly meetings with clients to review goals, address barriers, and track progress, adjusting areas as needed.
Supported clients with parenting visits, navigating DCYF requirements, and advocacy when necessary.
Attending court hearings, legal meetings, and meeting with outside providers as needed throughout their program.

Panera Bread

Dover, NH

01.2019 - 03.2020

Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their needs promptly.
Efficiently operated espresso machines, grinders, and other equipment to produce consistent and delicious frozen drinks, coffee beverages, and smoothies.
Operated kitchen equipment such as grills, fryers, ovens, and stoves to ensure proper cooking techniques.
Prepared and cooked a variety of dishes according to recipes, quality standards, and presentation guidelines.
Maintained cleanliness and sanitation to meet food safety regulations in all departments.
Adhered to all safety procedures while handling hot surfaces, knives, chemicals, etc.
Collaborated with other kitchen staff members to ensure smooth operation during peak hours.
Followed portion control guidelines to minimize waste and maintain consistent food quality.
Prepped ingredients such as vegetables, meats, sauces, etc. for use in daily line orders.
Executed special requests from customers including dietary restrictions or modifications.
Worked efficiently under pressure in a fast-paced environment while maintaining attention to every detail.

Ellecoya Barn & Grill

Gilford, NH

08.2011 - 09.2017

Maintained knowledge of all current menu items, ingredients used, allergens present, and any dietary restrictions or preferences upon request from customers.
Implemented safety protocols in the kitchen to prevent accidents or injuries among staff members.
Conducted regular meetings with kitchen staff to discuss menu updates, daily lunch specials, and address concerns.
Coordinated with front-of-house staff to ensure smooth communication between the kitchen and dining areas during peak service hours.
Developed and implemented new menu items based on market trends, customer preferences, and utilization of in house inventory.
Trained new cooks on proper cooking techniques, safety procedures, and sanitation guidelines.
Coordinated with kitchen staff to ensure smooth workflow between all stations during busy periods.
Resolved customer complaints promptly and effectively to ensure customer satisfaction.
Managed food inventory and ensured proper storage and rotation of ingredients to minimize waste.
Operated various kitchen equipment such as grills, fryers, ovens, etc., ensuring their proper functioning.
Worked efficiently under pressure during busy service periods to meet customer demands without compromising quality.

Lydia's House of Hope

05.2022 - 03.2025

Panera Bread

01.2019 - 03.2020

Ellecoya Barn & Grill

08.2011 - 09.2017