Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ashley Murphy

Middleboro,MA

Summary

Dedicated individual with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision to ensure efficiency.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Team Lead AA

OCB
09.2023 - Current
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Collaborated with medical staff to optimize appointment availability and accommodate urgent requests.
  • Managed high call volumes effectively through prioritization; triaging calls based on urgency and patient needs.
  • Processed forms required for insurance approvals and scheduled procedures.
  • Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
  • Managed complex calendars for multiple medical practitioners, verifying accuracy of all appointments.
  • Coordinated with other departments to facilitate seamless operation and excellent patient care.
  • Answered phone calls and messages for 60+ physicians at a multi specialty ophthalmology medical practice, scheduling urgent/emergent appointments via the emergency extension.
  • Processed prior authorizations in coordination with insurance companies, pharmacies and the medical provider.
  • Queued 100+ medications daily to ensure patients are able to obtain their needed medication in an appropriate timeframe.
  • Assisted with medical coding and billing tasks.
  • Referred to and consulted with physicians and other healthcare providers on patient care.
  • Used EPIC to schedule appointments for exams and procedures.

Central Scheduler

OCB
06.2022 - 09.2023
  • Optimized scheduling efficiency by managing and coordinating appointments for multiple departments.
  • Reduced patient wait times with accurate and timely appointment scheduling.
  • Improved patient satisfaction by promptly addressing inquiries and resolving scheduling issues.
  • Enhanced communication between departments, streamlining the scheduling process and reducing errors.
  • Maintained accurate patient records, ensuring smooth transitions between appointments and healthcare providers.
  • Provided excellent customer service during high-volume periods, remaining calm under pressure while maintaining accurate schedule coordination.
  • Ensured HIPAA compliance within all aspects of the central scheduler role, maintaining confidentiality of sensitive information at all times.
  • Contributed to ongoing training initiatives for new schedulers, sharing best practices and providing guidance on effective techniques.
  • Scheduled patients for tests and consultations.

Co Teacher Infant/Toddler Classroom

Little Tykes
08.2020 - 06.2022
  • Maintain safety for children and adhere to all EEC regulations
  • Create and implement activities for all students and purchase/order necessary supplies
  • Communicate and meet with all family members as needed
  • Provide all children with a clean, friendly and organized learning environment
  • Change diapers, clothing and overall caring for basic needs of all children.
  • Enhanced students' reading comprehension by implementing creative strategies and engaging activities.
  • Developed curriculum-aligned assessments to accurately measure student understanding and skill level.
  • Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.

Teacher Assistant

Ponds Child Care Center
12.2018 - 03.2020
  • Assist all teachers with activity calendars and curriculum
  • Float throughout all classrooms to provide coverage
  • Adhere to all EEC regulations
  • Conduct family meetings as needed
  • Meal prep and supervising meals for students
  • Ensuring consistent flow of all classrooms
  • Order supplies.

Community Employment Specialist

BAMSI
06.2016 - 11.2018
  • Work with adults with developmental disabilities in social integration, volunteer opportunities and obtaining/maintaining employment
  • Attend team meetings and ISP meetings
  • Document monthly/quarterly progress notes to ensure goals are being met
  • Coordinate group activities and outings for all members of the Plymouth program.

CNA-Certified Nursing Assistant

Royal Health Group
03.2015 - 06.2016
  • Direct care and assisting with ADLs
  • Companionship
  • Working with elders with dementia and Alzheimer's, psychiatric needs
  • Completing all documentation
  • Maintaining safety and adhering to all DPH regulations.

Part Time Manager

Charming Charlie's
05.2014 - 03.2015
  • Ordering and tracking shipments
  • Customer satisfaction
  • Supervise the floor and staffing.

Education

High School -

Apponoequet
Lakeville, MA
01.2014

Skills

  • Regulatory Compliance
  • Production Monitoring
  • Trend Tracking
  • Performance Monitoring
  • Schedule Management
  • Workplace Safety
  • Complaint Resolution
  • Time management
  • Team building
  • Adaptability
  • Project management
  • Emotional intelligence

Certification

  • CPR, AED and First Aid Certified
  • Preschool Teacher Certified
  • Dementia Care
  • ADLs
  • Computer skills
  • Customer Service
  • HIPAA trained
  • EPIC trained

Timeline

Team Lead AA

OCB
09.2023 - Current

Central Scheduler

OCB
06.2022 - 09.2023

Co Teacher Infant/Toddler Classroom

Little Tykes
08.2020 - 06.2022

Teacher Assistant

Ponds Child Care Center
12.2018 - 03.2020

Community Employment Specialist

BAMSI
06.2016 - 11.2018

CNA-Certified Nursing Assistant

Royal Health Group
03.2015 - 06.2016

Part Time Manager

Charming Charlie's
05.2014 - 03.2015

High School -

Apponoequet

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