Ashley Murphy
Flower Mound,TX
Summary
Proven leader in operations management and customer relationship enhancement, notably at Shoal Creek Tavern, where strategic marketing initiatives significantly boosted sales. Skilled in employee relations, I excel in creating efficient, team-oriented environments. My expertise in business operations and a knack for fostering positive customer experiences have consistently elevated organizational performance.
Overview
17
17
years of professional experience
Work History
Assistant General Manager
Shoal Creek Tavern
03.2021 - 08.2024
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Handled cash accurately and prepared deposits.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
Eldery Caregiver
At Home - Gregory Hagmann
10.2019 - 03.2021
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted client in maintaining a safe and clean living environment, such as light housework & cooking healthy meals, promoting health and wellbeing.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
Craft Bartender
Holy Grail Pub
10.2017 - 09.2019
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Showcased extensive knowledge of spirits, wine, and beer to guide guests in their beverage selections.
Bartender & Server Trainer
Chuy’s
07.2011 - 05.2018
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- The Plano location was a corporate training store at the time & I trained all of the new managers & rest of the staff; I also held weekly upselling & teamwork meetings with the staff.
Head Bartender
Posados Cafe
09.2007 - 07.2011
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Education
Marketing
Collin County Community College District
Plano, TXPearce High School
Richardson, TX05.2007
Skills
- Employee Relations
- Operations Management
- Customer Relationship Management
- Business operations knowledge
Timeline
Assistant General Manager
Shoal Creek Tavern
03.2021 - 08.2024
Eldery Caregiver
At Home - Gregory Hagmann
10.2019 - 03.2021
Craft Bartender
Holy Grail Pub
10.2017 - 09.2019
Bartender & Server Trainer
Chuy’s
07.2011 - 05.2018
Head Bartender
Posados Cafe
09.2007 - 07.2011
Marketing
Collin County Community College District
Pearce High School
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