Ashley Murray
FOLKSTON,GA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.
Overview
4
4
years of professional experience
Work History
Front Desk Agent
Kampgrounds Of America
Kingsland, GA
09.2022 - 05.2024
- Efficiently managed check-in and check-out processes to enhance guest satisfaction.
- Streamlined front desk operations for improved efficiency and faster service delivery.
- Stayed current on promotions, discounts, packages, and offers available at the campground.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
- Facilitated smooth guest experiences by coordinating with multiple departments across the property.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
Saw Operator
UFP Folkston, LLC
Folkston, GA
08.2021 - 08.2022
- Increased production efficiency by maintaining saw equipment and performing regular blade replacements.
- Ensured timely completion of projects by accurately measuring and cutting materials according to specifications.
- Reduced material waste with precise measurements and effective use of raw materials.
- Enhanced workplace safety by consistently following established safety protocols and guidelines for saw operations.
- Collaborated with team members to streamline workflow, optimizing time management, and reducing downtime.
- Contributed to quality control efforts by inspecting finished products for accuracy and adherence to project specifications.
- Maximized machine longevity through proper maintenance, routine inspections, and immediate troubleshooting of any issues.
- Assisted in inventory management by tracking material usage and providing accurate reports for restocking purposes.
- Adapted to varying project requirements by quickly learning new techniques and adjusting saw settings as needed.
- Maintained an organized workspace through diligent cleaning practices, ensuring debris removal after each shift for optimal productivity.
- Demonstrated flexibility in completing tasks on various types of saws such as table saws, band saws, miter saws, or panel saws depending on project needs.
Assistant Manager
Dairy Queen Grill & Chill
Folkston, GA
11.2020 - 08.2021
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Cashier
Harveys Supermarkets
Folkston, GA
12.2019 - 10.2020
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
High School Diploma -
Charlton County High School
Folkston, GA05.2021
Skills
- Front Office Support
- Guest Relations
- Report Generation
- Transportation Information
- Information Protection
- Cash Handling
- Problem-Solving Skills
- Safety and Security Procedures
- Office Management
- Front Desk Management
- POS Systems
- Inventory Oversight
- Payment Oversight
- Customer Service
- Guest Accommodations
- Listening Skills
- Administrative Skills
- File Management
- Computer Proficiency
- Attention to Detail
- Professionalism
- Organizational Skills
- Telephone Etiquette
- Active Listening
- Multitasking
- Reservation Systems
- Credit and cash payments
- Problem-solving skills
- Time Management
References
References available upon request.
Timeline
Front Desk Agent
Kampgrounds Of America
09.2022 - 05.2024
Saw Operator
UFP Folkston, LLC
08.2021 - 08.2022
Assistant Manager
Dairy Queen Grill & Chill
11.2020 - 08.2021
Cashier
Harveys Supermarkets
12.2019 - 10.2020
High School Diploma -
Charlton County High School