Ashley Murrieta
Tucson,AZ
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
Work History
Leasing Consultant
Velasquez Family Trust
Tucson, AZ
08.2022 - 11.2023
- Marketed property to prospective tenants by giving tours and pointing out key features.
- Updated resident data into property management software system daily.
- Checked rental eligibility by following company's verification process.
- Performed regular inspections of common areas to ensure proper upkeep and safety standards were being met.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents.
- Tracked leads and followed up with interested parties.
- Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
- Detailed application requirements and answered questions from prospective tenants.
- Conducted informative and personalized tours, resulting in new leases.
- Contacted and followed up with tenants on renewal notices.
- Conducted background checks on applicants.
Customer Service Representative
Waste Connections Of Arizona
Tucson, AZ
01.2021 - 12.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Set up (start and stop) service.
Human Resources Assistant
Overtone Hair Care
Tucson, AZ
03.2018 - 08.2019
- Created, organized and maintained employee personnel files to keep sensitive data secure.
- Assisted with planning, organizing and coordinating company events.
- Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
- Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
- Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.
- Conducted employment verification and background investigation to facilitate hiring process.
- Scheduled appointments, meetings and conferences with employees to discuss and mitigate personnel issues.
- Developed and maintained training materials and benefits packets for new hires.
Education
GED -
Pima Community College
Tucson, AZ12.2013
Skills
- Negotiation and Communication
- Bilingual
- Documentation Skills
- Compliance Requirements
- Quality Control Analysis
- Recordkeeping Skills
- Market Trend Understanding
- Security Standards
- Store Audits
- Loan Coordination
- Negotiation
- Market Dynamics
- Security Procedures
- Training and Coaching
- Loan Processing
- Negotiations
- Item Pricing
Timeline
Leasing Consultant
Velasquez Family Trust
08.2022 - 11.2023
Customer Service Representative
Waste Connections Of Arizona
01.2021 - 12.2022
Human Resources Assistant
Overtone Hair Care
03.2018 - 08.2019
GED -
Pima Community College