Ashley Nadeau
Randolph,NJ
Summary
Well-rounded Business Development Leader and Licensed Clinician with direct client care experience open to exploring opportunities that allow for maintaining and building strong Community Partner Relationships, development of positive and loyal cultures within the team, and most importantly, continuing to support and create a place of wellness, resilience, and meaningful treatment for those in need.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Community Outreach Specialist
Virtue Recovery Center
05.2024 - Current
- Create brand awareness and education to local Community Partners about service offerings
- Develop reciprocity with Community Partners to ensure that clients are receiving ethical and appropriate clinical care based on their individualized needs
- Maintaining a vigorous, methodical, and well-curated schedule that includes meaningful meetings with decision makers
- Develop a cadence of communication and engagement with Community Partners to address needs, provide information, and create accessibility to achieving support for clients
- Effectively communicate with multiple departments related to a client's needs both internally and externally to ensure continuity of care
- Create a compassionate and dignified experience for clients seeking care with confidentiality, discretion, and customer service as the highest priority
- Assist with managerial tasks including participation in new hire training, development of marketing and branding materials, and assisting with communication with facilities to ensure information was disseminated professionally for the betterment of all
- Participated in on-site tours with Community Partners including but not limited to development of the tour agenda, creation of welcome bags, preparing staff with appropriate information, and communicating timelines and logistical information to all participants both internally and externally
Business Development Director | Eastern Region
American Addiction Centers
03.2024 - 05.2024
- Led a team consisting of (3) Regional Managers with over (20) reps collectively including development of opportunities, referrals, and day to day role functions
- Spearheaded innovative marketing strategies to elevate brand awareness and attract potential clients.
- Led and participated in collaborations with multiple departments, improving communication, development of clinician products, and project outcomes including a national call center and (7) national branded facilities
- Maintained clear performance metrics through KPI's for the Business Development team that encouraged accountability and drove productivity and overall revenue
- Mentored Regional Managers, facilitating their professional growth and increasing overall team performance.
- Helped foster and support managers ability to reach our client base by implementing strategic business development initiatives and fostering long-lasting partnerships for the local reps
- Maintained my own Community Partner relationships to ensure stabilization and ongoing collaboration
- Analyzed data to determine approaches to improve sales and performance based on region, rep, and specific account needs
- Held one-on-one supervision with sales team leaders on a weekly basis to identify barriers and offered insight into best remedy.
Northeast Regional Manager | Business Development
American Addiction Centers, Inc.
10.2019 - 03.2024
- Managed the highest producing sales team in the country with a goal of 150 admissions, average of 106% YTD
- Participated in weekly facility calls with our C-Suite Leadership in an attempt to develop, problem solve, and create evidence-based practices to increase admissions, revenue, and positive clinical outcomes
- Developed Outreach Coordinators through coaching and observing to increase their productivity and admissions
- Monitored CRM activity including sales stages, conversion rates, and daily activity with community partners
- Conducted (2) weekly team calls, structured and formatted to manage calendars, strategy, and focus as well as a topic call to present industry relevant topics
- Led the team to achieve awards both individually and as a group in the following categories: Top Retention, Highest Admissions, Highest Conversion, and Highest Veteran Admissions
- Learned and developed strategy to create a footprint in the Northeast market including NY, NJ, CT, MA, RI, and NH
- Created and led trainings on various clinical topics for CEU Credits at conferences throughout the Northeast including the CTAMFT Conference and MA/RI EAPA Conference
Regional Outreach Coordinator
American Addiction Centers, Inc.
06.2017 - 10.2019
- Develop reciprocal relationships with referral sources in the community; allowing the care and coordination of clients in acute need to be dealt with ethically and efficiently
- Monitor all activity related to cases and assist with the process of admission to treatment
- Collaborate with all clinical and business staff throughout the AAC organization to ensure smooth transitions and communication for the wellbeing and success of our clients
- Maintain an organized and methodical approach to scheduling, planning, and meetings to create positive outcomes, grow and develop my territory, and achieve the goals of this position
- Effectively communicate and collaborate with the facilities to ensure we are coordinating and engaging relationships with 3rd parties
- Increased monthly admissions from 6 to 25 in (2) years in an underdeveloped territory
Marriage and Family Therapist
West Meadow Counseling
12.2012 - 06.2017
- Serviced a caseload of 50 clients in a private practice setting ranging in issues from substance abuse, infidelity, mental health symptoms such as anxiety and depression, and high conflict marital and familial dynamics
- Responsible for assessing, diagnosing, developing treatment plans, providing interventions, and stimulating outcomes based on client/therapist developed goals
- Completed all necessary paperwork to submit to insurance/third party payors, Employee Assistance Programs, and legal authorities
- Maintained appropriate, complete, and ethical documentation on each client
- Communicated regularly with collateral resources i.e
- Legal counsel, physicians, psychiatrists, school systems, and additional treatment providers as needed and/or appropriate
- Provided referrals and recommendations to additional treatment modalities as needed
- Maintained and sustained active participation with all major insurance companies and EAP providers
Lead Clinician – Halfway House Program
Rushford
12.2011 - 12.2012
- Serviced caseload of 4 clients in an Intermediate Level of Care Program
- Provided case management and discharge planning specific to the needs of the clients
- Facilitated counseling and education groups daily
- Completed clinical assessments and maintain responsibility for individualized treatment planning, progress notes, contact notes, crisis interventions, and communication with outside referrals such as probation, DCF, etc
- Supervised intern students preparing for degrees in the field of substance abuse while also training them on computer skills and clinical interventions
- Supervised Counselor Assistants through crisis intervention, documentation, and overall execution of their daily tasks
- Attended trainings yearly to remain engaged in new and developing areas of growth in the field of substance abuse, mental health, and family therapy
- Active team leader for house administration and operations
- Led all site visits for external audits
- Performed and completed yearly reviews on clinical staff
- Operated as the on-call resource for clinical and administrative staff
- Responsible for the security protocol and compliance regulations on site
- Approved prospective clients transitioning from acute levels of care including but not limited to: documentation review, application and interview analysis, and transfer process
- Provided clinical supervision for on-site staff
- Attended all manager/supervisor meetings
Clinical Coordinator
03.2011 - 03.2011
- Managed a staff of Counselor Assistants including providing them supervision, completion of performance evaluations, monthly meetings, and building team morale
- Developed new and more efficient policies to enhance the admission and treatment aspects of the organization
- Organized and streamline the processes of the admission and treatment components to improve client care
- Maintained relationships with external and internal referral sources to build community relationships and provide an ethical and appropriate continuum of care
- Provided clinical supervision to direct staff and collaborate in clinical interventions to ensure safety, support, and excellent client care
Residential Clinician III
04.2006 - 03.2011
- Serviced caseload of 7-9 clients on a women’s inpatient unit for substance abuse
- Provided case management and discharge planning specific to the needs of the clients
- Facilitated counseling and education groups daily
- Completed clinical assessment and maintain responsibility for individualized treatment planning, progress notes, contact notes, crisis interventions, and communication with outside referrals such as probation, DCF, etc
- Supervised intern students preparing for degrees in the field of substance abuse while also training them on computer skills and clinical interventions
- Supervised Counselor Assistants through crisis intervention, documentation, and overall execution of their daily tasks
- Attended trainings yearly to remain engaged in new and developing areas of growth in the field of substance abuse, mental health, and family therapy
Education
Masters of Science - Marriage and Family Therapy
Central Connecticut State University
05.2009
Bachelors of Science - Human Services (Concentration in Counseling)
University of Hartford
05.2006
Skills
- Customer Engagement
- Training and mentoring
- Relationship building and rapport
- Client Engagement
- Prospect targeting
- Performance Goals
- Strategic Planning
- Relationship Management
Certification
Licensed Marriage and Family Therapist, NJ, 37FI00183400, Active
Industrycredentials
- Registered with CAQH, 12/2012
- Published in Hartford Magazine, 04/2017
Timeline
Senior Community Outreach Specialist
Virtue Recovery Center
05.2024 - Current
Business Development Director | Eastern Region
American Addiction Centers
03.2024 - 05.2024
Northeast Regional Manager | Business Development
American Addiction Centers, Inc.
10.2019 - 03.2024
Regional Outreach Coordinator
American Addiction Centers, Inc.
06.2017 - 10.2019
Marriage and Family Therapist
West Meadow Counseling
12.2012 - 06.2017
Lead Clinician – Halfway House Program
Rushford
12.2011 - 12.2012
Clinical Coordinator
03.2011 - 03.2011
Residential Clinician III
04.2006 - 03.2011
Bachelors of Science - Human Services (Concentration in Counseling)
University of Hartford
Masters of Science - Marriage and Family Therapy
Central Connecticut State University
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