Advanced from a Level 3 individual contributor to a Level 5 within the organization, showcasing progressive professional development.
Provides customer assistance about payroll product inquiries through various communication channels, including live chat, email, and Zoom, while actively engaging in collaborative efforts to address and resolve their concerns.
Conducts thorough research and documents all research and case details to effectively resolve client inquiries.
Responds to inquiries with professionalism and confidence, ensuring that communication is clear and concise, and demonstrating expertise in the subject matter.
Delivers accurate answers to customers and provides education on the expected functionality of the product.
Consistently achieves and maintains high target metrics.
Identifies areas for enhancement and collaborates with internal teams to communicate opportunities for improving the customer experience.
Engages in new hire training, leads daily office hours, leads Jira expediting and triaging.
Works closely with the engineering team as I am the main point of contact for US payroll support.
Self motivated learner with a track record of mastering new system behavior knowledge independently.
Complex Accounting Manager
CoralTree Hospitality
Indian Wells, USA
04.2018 - 11.2021
Successfully set up the accounting department after a 10-month hotel closure.
Implemented all finance SOP's.
Trained staff on new systems including how to manage expenses and labor.
Prepared all licenses to re-open property under new ownership.
Set up purchasing accounts for areas of the hotel including Food & Beverage, Property Maintenance, Accounting Front Office.
Set up the accounting data transfers from all outlets to the main revenue portal.
Worked closely with all departments to ensure a smooth opening date.
Galleria Park Hotel & Hotel Del Sol San Francisco, CA
Supervision of staff accountant responsible for accounts payable and accounts receivable.
Payroll practitioner: process bi-weekly payroll, direct deposits, 401K funding, manual checks, bonuses, tax changes, vacation/sick hours, generate overtime and meal break penalty reports, and prepare W2s.
Processes signing sheets for all departments, enter time information for all salaried team members, completes time profiles for new hires, and enters secondary job codes and pay rates.
Process CAM charges and intercompany billing.
Maintains all department files: AP, AR, PR, contracts, license/permits, W-9s, and deposits/daily cash records.
Manages Sertifi for all members: create/delete users, and security settings for access to full credit card numbers.
Reconciles primary bank account for incoming payments and financial transactions.
Conducts credit and collections meetings monthly with the Executive team.
Manages main safe and all house banks. Prepares all deposits and replenishes safe as needed.
Provide finance training to the Sales and Operations team, including group billing, routing, posting banquet revenue, financial reports, and payroll.
Finance Coordinator
Hotel Adagio, Marriott Autograph Collection by Evolution Hospitality
San Francisco, USA
08.2016 - 04.2018
Handles the coding, processing, and maintenance of invoices, acts as a witness to the inventory process, and performs month-end closing journal entries.
Processes daily cash/check deposits, conducts monthly audits of house banks, and is accountable for all group deposits, credit applications, and any balances before the end of the month. Manages City and Guest Ledger. Track/post all wire payments received.
Completes daily income audit, identifying discrepancies and providing resolutions. Responding to chargebacks, Maintaining and updating credit card authorization requests.
Ensures the accounting office is clean and secure. Maintains confidentiality through secure and organized filing systems.
Temporary Sales Coordinator
Embassy Suites SFO
South San Francisco, USA
06.2016 - 08.2016
Administrative duties: processing mail, providing phone coverage and distributing inquiries to the appropriate manager, distributing faxes, creating files, controlling office supplies, and ordering.
Creating daily event sheets and door cards, updating reader board, creating Revenue and Inventory blocks, entering rooming lists, creating group and house accounts, entering Hilton Honors points, maintaining account files with all forms of documentation (deposits, turn-over sheets, e-mails, letters, etc.)
Rotational Intern
Embassy Suites SFO
South San Francisco, USA
07.2015 - 12.2015
Accounts Receivable: Direct billing airlines and corporations, collection calls, processing incoming payments, posting wire transfers and checks, and maintaining accurate files and records of A/R for the hotel.
Processing daily deposits, counting cash drops, processing due backs, and placing change orders for all departments.
Compiling monthly income audits, shipping all outgoing packages, and answering guests' accounting inquiries by phone or email.
Sales & Marketing: Responding to TripAdvisor reviews, updating the Facebook page for upcoming events, updating the daily events reader board and distributing copies to banquet & catering managers, and entering inquiries and room blocks into Salesforce.
Updating wedding package menus, sending out 'voice of the customer' surveys, and creating banquet event orders.
Education
Bachelors of Science - Hospitality and Tourism Management, Business Administration
San Francisco State University
San Francisco
Timeline
Payroll Support Lead
Rippling
11.2021 - Current
Complex Accounting Manager
CoralTree Hospitality
04.2018 - 11.2021
Finance Coordinator
Hotel Adagio, Marriott Autograph Collection by Evolution Hospitality
08.2016 - 04.2018
Temporary Sales Coordinator
Embassy Suites SFO
06.2016 - 08.2016
Rotational Intern
Embassy Suites SFO
07.2015 - 12.2015
Bachelors of Science - Hospitality and Tourism Management, Business Administration
<ul>
<li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li>
<li>Department of Agriculture (USDA) and the U.S</li>
<li>Department of Homeland Security (DHS)</li>
<li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li>
<li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li>
<li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li>
<li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li>
<li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li>
<li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li>
<li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li>
<li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li>
<li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li>
<li>Implemented quality control measures throughout each stage of a project's lifecycle.</li>
<li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li>
<li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li>
<li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li>
<li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li>
<li>Trained junior staff on best practices for managing multiple projects simultaneously.</li>
</ul> at Defense Contracting Activity, LLC<ul>
<li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li>
<li>Department of Agriculture (USDA) and the U.S</li>
<li>Department of Homeland Security (DHS)</li>
<li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li>
<li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li>
<li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li>
<li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li>
<li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li>
<li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li>
<li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li>
<li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li>
<li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li>
<li>Implemented quality control measures throughout each stage of a project's lifecycle.</li>
<li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li>
<li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li>
<li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li>
<li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li>
<li>Trained junior staff on best practices for managing multiple projects simultaneously.</li>
</ul> at Defense Contracting Activity, LLC
Bilingual Service Center/Service Operation Support/GV-MS Lead Payroll Specialist/GV-Front Line Leader Payroll Manager at ADP Global View MNCBilingual Service Center/Service Operation Support/GV-MS Lead Payroll Specialist/GV-Front Line Leader Payroll Manager at ADP Global View MNC
<ul><li>Managing Germany, Italy, Spain, Sweden, Qatar, and India payroll.</li><li>Managing Hire to exit process for all countries.</li><li>Processing one-time payments like Retention bonus, sign-on bonus, Relocation expense, sales commission payments etc.</li><li>Updating master files with respect to assigned entities. (New hires, Termination, salary changes, cost center, department class changes).</li><li>Support HR processes related to onboarding, contract changes, terminations, and exit settlements in line with local legislation</li><li>Implemented end to end RSU/Stock option gain/ESPP program from payroll side for all regions.</li><li>Gross to net reconciliation.</li><li>Net payout reconciliation on employee wise.</li><li>Processing stock option (ESOP) taxation through payroll, ensuring accuracy by validating against the Share works report Remitting tax payments monthly within due dates to avoid penalties.</li><li>Processing third party payments (Insurance payments) once payroll is finalized.</li><li>Remitting pension contribution on quarterly basis for Italy.</li><li>Work with payroll service provider/ stake holders to ensure successful delivery of salary payments, compliance, and accounting.</li><li>Review month end /Quarter end closure and make salaries and accruals accounting properly.</li><li>Responsible for all payroll-related payments, forecast cash flow and cash requirement for the payroll.</li><li>Conduct payroll induction for new joiners for India.</li><li>Conduct monthly business review meetings with all service providers.</li><li>Part of product implementation team. (Care-lite tool) employee queries through ticket system.</li><li>Processing full and final settlement for terminated employees.</li><li>Validating investment proofs during year end.</li><li>Working on employee queries daily, responding within SLA.</li><li>Preparing capitalized R&D reports in the month end helps higher leaders to take strategic decisions.</li><li>Posting journal entries on NetSuite.</li><li>Preparing black-line reconciliation reports during the month end (Accrued vacation, accrued commission, Bonus, employee benefits, employee benefits advances).</li><li>Participate in global payroll projects, system testing, and process improvement initiatives.</li><li>Applications Knowledge: Workday, ADP Streamline, Oracle Net suite.</li><li>India Payroll-People work, Global Payroll-ADP Streamline and For Accounting Oracle Net suite.</li></ul> at Sprinklr India Private Limited<ul><li>Managing Germany, Italy, Spain, Sweden, Qatar, and India payroll.</li><li>Managing Hire to exit process for all countries.</li><li>Processing one-time payments like Retention bonus, sign-on bonus, Relocation expense, sales commission payments etc.</li><li>Updating master files with respect to assigned entities. (New hires, Termination, salary changes, cost center, department class changes).</li><li>Support HR processes related to onboarding, contract changes, terminations, and exit settlements in line with local legislation</li><li>Implemented end to end RSU/Stock option gain/ESPP program from payroll side for all regions.</li><li>Gross to net reconciliation.</li><li>Net payout reconciliation on employee wise.</li><li>Processing stock option (ESOP) taxation through payroll, ensuring accuracy by validating against the Share works report Remitting tax payments monthly within due dates to avoid penalties.</li><li>Processing third party payments (Insurance payments) once payroll is finalized.</li><li>Remitting pension contribution on quarterly basis for Italy.</li><li>Work with payroll service provider/ stake holders to ensure successful delivery of salary payments, compliance, and accounting.</li><li>Review month end /Quarter end closure and make salaries and accruals accounting properly.</li><li>Responsible for all payroll-related payments, forecast cash flow and cash requirement for the payroll.</li><li>Conduct payroll induction for new joiners for India.</li><li>Conduct monthly business review meetings with all service providers.</li><li>Part of product implementation team. (Care-lite tool) employee queries through ticket system.</li><li>Processing full and final settlement for terminated employees.</li><li>Validating investment proofs during year end.</li><li>Working on employee queries daily, responding within SLA.</li><li>Preparing capitalized R&D reports in the month end helps higher leaders to take strategic decisions.</li><li>Posting journal entries on NetSuite.</li><li>Preparing black-line reconciliation reports during the month end (Accrued vacation, accrued commission, Bonus, employee benefits, employee benefits advances).</li><li>Participate in global payroll projects, system testing, and process improvement initiatives.</li><li>Applications Knowledge: Workday, ADP Streamline, Oracle Net suite.</li><li>India Payroll-People work, Global Payroll-ADP Streamline and For Accounting Oracle Net suite.</li></ul> at Sprinklr India Private Limited
Operations & Administration Lead | Executive Support, AP/AR, HR, Payroll & Financial Reconciliations at AGMD Group Inc. / Promo Guyz / Lakshmi Ji LogisticsOperations & Administration Lead | Executive Support, AP/AR, HR, Payroll & Financial Reconciliations at AGMD Group Inc. / Promo Guyz / Lakshmi Ji Logistics