Overview
Work History
Education
Timeline
Generic

Ashley Nadra Dahdah

Torrance,USA

Overview

10
10
years of professional experience

Work History

Payroll Support Lead

Rippling
11.2021 - Current
  • Advanced from a Level 3 individual contributor to a Level 5 within the organization, showcasing progressive professional development.
  • Provides customer assistance about payroll product inquiries through various communication channels, including live chat, email, and Zoom, while actively engaging in collaborative efforts to address and resolve their concerns.
  • Conducts thorough research and documents all research and case details to effectively resolve client inquiries.
  • Responds to inquiries with professionalism and confidence, ensuring that communication is clear and concise, and demonstrating expertise in the subject matter.
  • Delivers accurate answers to customers and provides education on the expected functionality of the product.
  • Consistently achieves and maintains high target metrics.
  • Identifies areas for enhancement and collaborates with internal teams to communicate opportunities for improving the customer experience.
  • Engages in new hire training, leads daily office hours, leads Jira expediting and triaging.
  • Works closely with the engineering team as I am the main point of contact for US payroll support.
  • Self motivated learner with a track record of mastering new system behavior knowledge independently.

Complex Accounting Manager

CoralTree Hospitality
Indian Wells, USA
04.2018 - 11.2021
  • Successfully set up the accounting department after a 10-month hotel closure.
  • Implemented all finance SOP's.
  • Trained staff on new systems including how to manage expenses and labor.
  • Prepared all licenses to re-open property under new ownership.
  • Set up purchasing accounts for areas of the hotel including Food & Beverage, Property Maintenance, Accounting Front Office.
  • Set up the accounting data transfers from all outlets to the main revenue portal.
  • Worked closely with all departments to ensure a smooth opening date.
  • Galleria Park Hotel & Hotel Del Sol San Francisco, CA
  • Supervision of staff accountant responsible for accounts payable and accounts receivable.
  • Payroll practitioner: process bi-weekly payroll, direct deposits, 401K funding, manual checks, bonuses, tax changes, vacation/sick hours, generate overtime and meal break penalty reports, and prepare W2s.
  • Processes signing sheets for all departments, enter time information for all salaried team members, completes time profiles for new hires, and enters secondary job codes and pay rates.
  • Process CAM charges and intercompany billing.
  • Maintains all department files: AP, AR, PR, contracts, license/permits, W-9s, and deposits/daily cash records.
  • Manages Sertifi for all members: create/delete users, and security settings for access to full credit card numbers.
  • Reconciles primary bank account for incoming payments and financial transactions.
  • Conducts credit and collections meetings monthly with the Executive team.
  • Manages main safe and all house banks. Prepares all deposits and replenishes safe as needed.
  • Provide finance training to the Sales and Operations team, including group billing, routing, posting banquet revenue, financial reports, and payroll.

Finance Coordinator

Hotel Adagio, Marriott Autograph Collection by Evolution Hospitality
San Francisco, USA
08.2016 - 04.2018
  • Handles the coding, processing, and maintenance of invoices, acts as a witness to the inventory process, and performs month-end closing journal entries.
  • Processes daily cash/check deposits, conducts monthly audits of house banks, and is accountable for all group deposits, credit applications, and any balances before the end of the month. Manages City and Guest Ledger. Track/post all wire payments received.
  • Completes daily income audit, identifying discrepancies and providing resolutions. Responding to chargebacks, Maintaining and updating credit card authorization requests.
  • Ensures the accounting office is clean and secure. Maintains confidentiality through secure and organized filing systems.

Temporary Sales Coordinator

Embassy Suites SFO
South San Francisco, USA
06.2016 - 08.2016
  • Administrative duties: processing mail, providing phone coverage and distributing inquiries to the appropriate manager, distributing faxes, creating files, controlling office supplies, and ordering.
  • Creating daily event sheets and door cards, updating reader board, creating Revenue and Inventory blocks, entering rooming lists, creating group and house accounts, entering Hilton Honors points, maintaining account files with all forms of documentation (deposits, turn-over sheets, e-mails, letters, etc.)

Rotational Intern

Embassy Suites SFO
South San Francisco, USA
07.2015 - 12.2015
  • Accounts Receivable: Direct billing airlines and corporations, collection calls, processing incoming payments, posting wire transfers and checks, and maintaining accurate files and records of A/R for the hotel.
  • Processing daily deposits, counting cash drops, processing due backs, and placing change orders for all departments.
  • Compiling monthly income audits, shipping all outgoing packages, and answering guests' accounting inquiries by phone or email.
  • Sales & Marketing: Responding to TripAdvisor reviews, updating the Facebook page for upcoming events, updating the daily events reader board and distributing copies to banquet & catering managers, and entering inquiries and room blocks into Salesforce.
  • Updating wedding package menus, sending out 'voice of the customer' surveys, and creating banquet event orders.

Education

Bachelors of Science - Hospitality and Tourism Management, Business Administration

San Francisco State University
San Francisco

Timeline

Payroll Support Lead

Rippling
11.2021 - Current

Complex Accounting Manager

CoralTree Hospitality
04.2018 - 11.2021

Finance Coordinator

Hotel Adagio, Marriott Autograph Collection by Evolution Hospitality
08.2016 - 04.2018

Temporary Sales Coordinator

Embassy Suites SFO
06.2016 - 08.2016

Rotational Intern

Embassy Suites SFO
07.2015 - 12.2015

Bachelors of Science - Hospitality and Tourism Management, Business Administration

San Francisco State University

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Ashley Nadra Dahdah