ASHLEY Nafe
Dayton,OH
Summary
Results-oriented Customer Service Representative with experience in business management and collections. Skilled in building client relationships and enhancing customer satisfaction. Committed to contributing to company success through effective collaboration and partnership development.
Overview
5
5
years of professional experience
Work History
Sales Agent
Allstate
Dayton, OH
01.2026 - Current
- Evaluated client needs to provide tailored insurance solutions.
- Assisted clients in selecting appropriate insurance coverage options.
- Educated customers on policy details and benefits.
- Conducted follow-ups with clients to ensure satisfaction and retention.
- Participated in training sessions to improve product knowledge and sales skills.
Customer Service Agent
State Farm
01.2024 - Current
- Welcomed in-store customers and assisted with State Farm app setup and DSS configuration.
- Answer questions about policy changes, coverages, discounts, and billing.
- Make changes to policies, trade vehicles out, cancel policies, update addresses, process payments, update billing info, update mortgagee or lien holders, send ID cards, Binders, Renewals when requested.
- Assisted customers in submitting and tracking their claims to ensure timely resolutions.
- Assisted customers with claims, ensuring clarity and support throughout the process.
- Answer incoming calls, transfer calls accordingly, contact policyholders when necessary.
Business Owner (Equipment Rental Specialist)
No Worries LLC
01.2022 - 01.2024
- Welcomed customers, assisted with inquiries, and provided rental rates, terms, and conditions.
- Deliver exceptional customer service by greeting customers, taking orders, and filing each accurately.
- Maintain inquiries to assist customers and resolve issues.
- Collect payments by processing credit card transactions.
- Update and maintain rental agreement files and documents.
- Collects payments by processing credit card transactions.
- Review daily sales transactions and analyze for errors.
Education
Property and Casualty License -
South CarolinaSkills
- Accuracy in record keeping
- Attention to detail
- Excellent communication skills
- Verbal communication
- Written communication
- Collaboration
- Teamwork
Timeline
Sales Agent
Allstate
01.2026 - Current
Customer Service Agent
State Farm
01.2024 - Current
Business Owner (Equipment Rental Specialist)
No Worries LLC
01.2022 - 01.2024