ASHLEY NALIN
Evansville,IN
Summary
Adaptable Signal Support Systems Specialist with exemplary telecommunications network troubleshooting skills. Dependable subject matter expert in the installation and operation of signal support equipment and the monitoring of network operations. Ready to utilize exceptional problem solving and decision-making capabilities to secure a new role with a terrific organization. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
5
5
years of professional experience
Work History
Stay at Home Mom
Self Employed Web
JBER, AK
02.2023 - 01.2024
- Assisted in developing and implementing age-appropriate activities to promote physical, social, and intellectual growth.
- Participated in professional development courses related to early childhood education.
- Observed children's performance, behavior, social development, and physical health.
- Maintained a safe environment by monitoring children's play activities.
- Planned and implemented engaging activities to encourage creativity and expression.
- Sanitized toys and tables to maintain clean, safe environment.
- Maintained safe play environment.
- Organized educational games and activities to help children learn numbers, colors, shapes, letters, and other basic skills.
- Assisted in cleaning up after meals ensuring kitchen surfaces were disinfected properly.
- Assisted children in development of social, communication and problem-solving skills.
- Developed and implemented lesson plans and activities for children of various ages.
- Responded promptly to any medical needs of the child while adhering to safety protocols.
- Dressed children and changed diapers.
- Read stories to children as part of their bedtime routine or just for fun.
- Secured indoor and outdoor premises to protect children.
- Provided nurturing and appropriate environment for children ranging in age from Newborn to 10months.
- Kept records of daily observations and information about activities, meals served and medications administered.
- Maintained daily records of activities, behaviors, meals, and naps.
25U Signal Support Systems Specialist
Army
Anchorage, AK
03.2020 - 02.2023
- Provided maintenance and technical assistance to commanders and staff, in regards to, signal support systems
- Supervised and assisted with battlefield signal support systems and terminal devices
- Created, aligned and optimized electrical instrumentation and testing equipment
- Trained users to connect to and utilize Local Area Networks (LANs) and Wide Area Networks (WANs)
- Tested signal-level equipment for operational performance within prescribed tolerances
- Handled all troubleshooting tasks for signal support services, which included radio, wire and battlefield automated systems
- Performed signal diagnostic functions to detect network interruptions and diagnose connection deficits
- Trained new system users and employees in classroom type sessions to promote useful system knowledge and operations expertise
- Provided Tier 1 IT support to non-technical internal users through desk side support services
- Explained security measures in simple terminology to help users understand malware and phishing threats
- Configured hardware and granted system permissions to new employees
- Submitted service tickets for equipment maintenance requests
- Monitored systems in operation and quickly troubleshot errors
- Provided documentation on troubleshooting of technical processes to support desk staff
- Assisted with updating technical support best practices for use by team
- Promoted efficiency among departments with prompt resolution of system issues
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Developed team communications and information for meetings.
- Leveraged outstanding communication, interpersonal and people skills to work well with clients.
- Provided guidance and direction to junior members of the team regarding technical aspects of their duties.
- Installed and employed signal support systems and terminal devices for battlefield situations.
- Maintained signal support systems and provided technical advice to commanders, staff and subordinates.
- Conducted tests on communications systems to evaluate performance and reliability.
- Analyzed data from multiple sources to identify trends or anomalies related to signal support systems.
- Evaluated engineering proposals and drawings to assess feasibility and conformance with sound electrical engineering practices and safety standards.
- Interpreted schematics and diagrams to troubleshoot problems with communications systems.
- Maintained system logs or manuals to document testing or operation of equipment.
- Installed and configured various software programs on computer systems for users.
- Tested performance of in-development parts, assemblies and systems under simulated operating conditions to optimize plans.
- Strategized alternative uses for current electronics designs to reduce energy usage.
- Used computers to control and monitor network status during battlefield operations.
- Identified potential security risks within the system and took appropriate steps to mitigate them.
- Built, calibrated and maintained electrical instruments used in design development processes.
- Updated documentation related to signal support systems including diagrams, wiring instructions, user manuals.
- Improved electrical installations by standardizing procedures for production and field personnel.
- Recognized by management for providing exceptional customer service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Understood and followed oral and written directions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained schedule of class assignments to meet deadlines.
- Identified needs of customers promptly and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Achieved cost-savings by developing functional solutions to problems.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Assisted in developing training plans for new personnel regarding the use of signal support systems.
- Identified issues and initiated troubleshooting methods for signal support services, including radio, wire, and battlefield automated systems.
- Worked with cross-functional teams to achieve goals.
- Delivered products to customer locations on time.
- Planned and completed group projects, working smoothly with others.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Barista and Crew Member
Local Coffee Shop
Evansville, IN
02.2019 - 02.2020
- Stocked customer service stations with paper products or beverage preparation items.
- Ground beans for espresso shots according to individual customer specifications.
- Collected payments and provided accurate change.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Ordered and received supplies to restock beverage items.
- Created signs and displays to advertise store products or events.
- Demonstrated techniques on using multiple beverage machines with new team members.
- Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Kept up-to-date records of sales transactions using point-of-sale systems.
- Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Described menu items to customers and suggested appealing products.
- Operated cash registers to process customer payments.
- Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
- Supported highest standards of conduct and service to support company reputation.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Gave samples of popular coffee and tea blends to create sales opportunities.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Understood and followed oral and written directions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized by management for providing exceptional customer service.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
Cashier
Lowes
Evansville, IN
12.2018 - 02.2019
- Helped customers find specific products, answered questions, and offered product advice.
- Learned roles of other departments to provide coverage and keep store operational.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Accepted cash and credit card payments, issued receipts and provided change.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Welcomed customers, offering assistance to help find store items.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Stocked shelves with merchandise when needed.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Ensured compliance with all safety regulations within the store environment.
- Processed customer payments quickly and returned exact change and receipts.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
Education
High School Diploma -
Castle High School
Skills
- Data Reports Security Standards Battlefield Signal Support Systems Policies and Procedures Planning Signal Support Systems Installation Hardware Improvements
- Strong Interpersonal Communication
- Account Management
- Adobe Flash
- Business Development
- Customer Service Expertise
- Antenna Equipment
- Testing Devices
- Inspecting Systems
- Network Device Monitoring
- Analyzing Systems
- Data Management
- Troubleshooting
- Critical Thinking
- Written Communication
- Analytical and Critical Thinking
- Planning
- Team Building
- Self-Directed
- Teamwork and Collaboration
- Project Planning
- Multitasking
- Calm Under Pressure
- Decision-Making
- Customer Relations
- Quality Assurance
Accomplishments
- Army Achievement Medal
- Promotion from E-1 to E-4
- Promotion to Company Communications Representative
References
References available upon request.
Timeline
Stay at Home Mom
Self Employed Web
02.2023 - 01.2024
25U Signal Support Systems Specialist
Army
03.2020 - 02.2023
Barista and Crew Member
Local Coffee Shop
02.2019 - 02.2020
Cashier
Lowes
12.2018 - 02.2019
High School Diploma -
Castle High School