Ashley Napier
Bristow,VA
Summary
Dedicated and empathetic Certified Clinical Medical Assistant offering 4 years of experience in direct patient care. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Dasher
DoorDash
San Francisco, CA
12.2023 - Current
- Delivered food orders to customers in a timely manner according to Dasher app instructions.
- Provided friendly customer service while interacting with customers during deliveries.
- Verified order accuracy upon pickup from restaurant and ensured that all items were included before departing for delivery.
- Maintained an organized, clean and safe vehicle at all times.
- Adhered to company policies and procedures when delivering food orders.
- Followed directions provided by the Dasher app for efficient navigation to delivery destinations.
- Utilized problem-solving skills to handle difficult customer inquiries or complaints regarding food orders or services.
- Communicated effectively with restaurant staff about any issues related to food orders or delivery instructions.
Delivery Driver
Amazon Flex
, VA
11.2023 - Current
- Delivered items to customer's homes or businesses in a timely manner.
- Ensured all items were securely packed and protected during transport.
- Provided customers with detailed information regarding their deliveries.
- Followed company safety protocols at all times while on the job.
- Adhered to company policies and procedures when delivering products to customers.
- Communicated effectively with customers throughout the delivery process.
- Verified that delivered goods match those requested by customers.
- Managed routes efficiently to ensure timely completion of deliveries.
Instacart Shopper
Instacart
San Francisco, CA
01.2021 - Current
- Greeted customers and responded to inquiries in a friendly and professional manner.
- Prepared orders for delivery, including selecting items from shelves, bags and boxes.
- Verified product quality and quantity against customer orders.
- Processed payments accurately and efficiently.
- Provided exceptional customer service throughout the shopping experience.
- Resolved customer complaints quickly and professionally.
- Ensured accuracy of orders by double checking contents before bagging each item.
- Followed all safety protocols while handling food items such as raw meats, produce and dairy products.
- Monitored expiration dates on items to guarantee freshness for customers.
- Delivered groceries on time according to company standards for customer satisfaction.
- Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified.
- Suggested comparable products to replace out-of-stock items.
Certified Clinical Medical Assistant
Broadlands Family Practice
Brambleton, VA
05.2013 - 12.2017
- Performed patient intake, including taking vital signs and medical histories.
- Assisted physicians with clinical procedures such as suturing, drawing blood, and administering injections.
- Maintained up-to-date records of patient care, condition, progress, and concerns in the electronic health record system.
- Provided patient education regarding medications, treatments, diet modifications and lifestyle changes to improve health outcomes.
- Documented lab results accurately into the Electronic Medical Record system.
- Prepared treatment rooms by stocking supplies and ensuring sterile instruments were available.
- Communicated effectively with patients to provide a positive experience throughout their visit.
- Ensured accuracy of all documents related to patient visits including consent forms, discharge instructions and follow-up appointments.
- Administered medication under the direction of a physician or nurse practitioner using proper safety protocols.
- Performed laboratory specimen collections such as urine samples or throat swabs according to established standards.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
Education
High School Diploma -
Westfield High School
Chantilly, VA06-2006
Skills
- Vital signs
- Phlebotomy
- Vaccine Administration
- Medication Administration
- Electronic Health Records Management
- Specimens collection and processing
- HIPAA Compliance
- Medical History Recording
- Medical terminology proficiency
- EKG
- PFT
Certification
- NHA Certified Clinical Medical Assistant 04/05/2024-04/05/2026
- AHA BLS Provider 02/28/2024-02/28/2026
Timeline
Dasher
DoorDash
12.2023 - Current
Delivery Driver
Amazon Flex
11.2023 - Current
Instacart Shopper
Instacart
01.2021 - Current
Certified Clinical Medical Assistant
Broadlands Family Practice
05.2013 - 12.2017
High School Diploma -
Westfield High School