Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Napierala

Rochester,NY

Summary

Knowledgeable Desired Position with strong background in community integration. Adept at fostering inclusive environments and facilitating connections among diverse groups. Successfully utilized communication and problem-solving skills to support community members and enhance integration efforts. Assessed patient history and developed treatment plans aligned with client life goals. Community integration professional with robust background in fostering community connections and enhancing social inclusion. Skilled in developing and implementing programs that drive community engagement, with strong focus on building collaborative teams and delivering tangible results. Known for adaptability, reliability, and proactive approach to addressing evolving needs. Proficient in crisis intervention, case management, and stakeholder communication. Evaluated treatment progress and adjusted treatment plans accordingly. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Overview

15
15
years of professional experience

Work History

Community Integration Specialist

Lifetime Assistance
11.2018 - Current
  • Monitored program outcomes by conducting regular evaluations of service delivery effectiveness.
  • Coordinated with family members and caregivers to involve them in the planning process and enhance client support networks.
  • Oversee payroll and billing
  • Write and implement staff action plans and goals for people supported
  • Supervisory for 20 or more staff
  • Implemented crisis prevention strategies aimed at minimizing incidents leading to significant disruptions in daily routines.
  • Participated in case conferences to discuss complex situations requiring collaboration among multiple service providers.
  • Built rapport with clients by demonstrating empathy, active listening skills, and genuine interest in their success.
  • Advocated on behalf of clients to influence policy changes that could improve their overall quality of life and access to essential services.
  • Enhanced community integration by developing and implementing individualized support plans for clients.
  • Strengthened community connections by fostering relationships between clients and local resources.
  • Managed challenging behaviors using effective de-escalation techniques while maintaining a safe environment for all involved parties.
  • Maintained client records to document assessment, treatment plans and progress.
  • Developed and implemented treatment plans and modified according to presentation.

Waitress

North Of The Border
01.2010 - 01.2019
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.

Team Leader Manager

Arc Of Monroe
12.2016 - 11.2018


  • Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
  • Led employee relations through effective communication, coaching, training, and development.
  • Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
  • Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
  • Ensured compliance with industry-specific regulations by implementing appropriate policies and procedures for the team''s operations.
  • Boosted employee morale through regular recognition of outstanding work and providing opportunities for professional growth.
  • Contributed to the development of company-wide best practices by actively participating in leadership meetings and sharing insights from the team''s experiences.
  • Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.

Direct Support Professional

Lifetime Assistance
08.2009 - 11.2016
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
  • Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
  • Participated in ongoing training opportunities to stay current on best practices in disability support services.

Education

GED -

Brockport
Brockport, NY
2009

Skills

  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking
  • Reliability
  • Excellent communication
  • Organizational skills
  • Effective communication
  • Decision-making
  • Certified in CPR/AED
  • Patient confidentiality
  • Electronic health records
  • Relationship building
  • Behavioral management
  • Professionalism
  • Written communication
  • Confidential records
  • Case management
  • Write and implement goals for everyday living
  • Great relationships with family and care managers
  • Supervisory meetings with the staff I Supervisor
  • SCIP certified
  • Leadership trainings

Timeline

Community Integration Specialist

Lifetime Assistance
11.2018 - Current

Team Leader Manager

Arc Of Monroe
12.2016 - 11.2018

Waitress

North Of The Border
01.2010 - 01.2019

Direct Support Professional

Lifetime Assistance
08.2009 - 11.2016

GED -

Brockport

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Ashley Napierala