Ashley Nash
Aliquippa,PA
Summary
I am a foodie for life. It is has literally been my life's work and passion. Every time I have tried to walk away I'm literally drawn right back. I have 20 years experience from hotels, restaurants, catering, and more corporate settings like my career at Walmart where I also managed to now Sheetz where I currently work as a Supervisor. I am have great knowledge of how to prepare, produce, and execute pretty much any type of cuisine based on cooking methods, origins, and demographics. I consider myself to be a worldly eater. I understand spices and appreciate other cultures cuisine. I can create a menu from beginning to end as well as its drink pairings and desserts to appease anyone no matter the client or location.
Overview
9
9
years of professional experience
Work History
Overnight Shift Supervisor
Sheetz
Baden, PA
09.2022 - Current
- Supervised and coordinated the activities of team members on overnight shifts.
- Provided guidance to ensure all tasks were completed efficiently and in accordance with safety protocols.
- Developed strategies for improving communication between staff members, while maintaining a positive working environment.
- Ensured that all equipment was maintained and operational during the shift.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Maintained detailed records of daily activities and reported any issues or concerns to management.
- Assisted in resolving customer complaints promptly and professionally.
- Managed inventory levels to ensure adequate supplies were available throughout the shift.
- Conducted regular inspections of work areas for cleanliness, safety hazards, and adherence to standards.
- Coordinated with other departments as needed to fulfill customer orders accurately and timely.
- Trained new employees on proper use of equipment, safety protocols, job duties, and company policies.
- Evaluated employee performance through feedback sessions and documented progress reports.
- Motivated team members by recognizing achievements, providing constructive criticism, and setting achievable goals.
- Addressed disciplinary actions when necessary according to company policies.
- Analyzed data from previous shifts to identify potential problems or areas needing improvement.
- Responded quickly and effectively to emergency situations as they arose during the shift.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Supervised and led employees to maintain productivity and customer service levels.
- Delegated tasks to employees and monitored activities and task completion.
- Checked orders for quality and completeness.
- Upheld company standards and compliance requirements for operations.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Educated customers about offerings, promotions and pricing to boost sales.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Set up and adjusted machines and equipment to produce pre-determined results.
Walmart Deli and Fresh Associate
Walmart
Monaca, PA
08.2014 - 10.2020
- Greeted customers, provided excellent customer service, and answered questions regarding deli products.
- Maintained cleanliness of deli area, including tables and counters.
- Operated slicers, scales, wrappers, grinders, and other equipment to prepare food items for sale.
- Stocked shelves with a variety of deli meats and cheeses in accordance with company guidelines.
- Prepared sandwiches according to customer specifications.
- Assisted in ordering supplies needed to maintain adequate inventory levels.
- Rotated product on shelves to ensure freshness and quality standards were met.
- Followed all safety regulations when handling knives or operating machinery such as slicers or grinders.
- Weighed portions accurately using scales for bulk items such as cheese or cold cuts.
- Adhered to company policies and procedures related to food handling processes.
- Provided accurate information about product ingredients upon request.
- Checked expiration dates on packaged goods before placing them on display.
- Ensured that all food items were stored at appropriate temperatures according to health code standards.
- Restocked condiments such as pickles, olives, peppers, onions, as necessary throughout the day.
- Cleaned work areas regularly to maintain hygiene standards established by the company.
- Performed daily opening and closing duties such as cleaning up spills, sanitizing surfaces.
- Organized storage areas to maximize efficiency while keeping products safe from contamination.
- Maintained high level of professionalism while interacting with customers and coworkers alike.
- Resolved customer complaints promptly in a courteous manner in order to ensure customer satisfaction.
- Completed orders by slicing, weighing, packaging and pricing meats and cheeses.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
- Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
- Stayed calm and professional in situations and resolved conflicts to customer satisfaction.
- Communicated effectively with deli counter customers to answer questions and make recommendations.
- Received new inventory and rotated stock by dates to keep items fresh and usable.
- Updated food displays, cases and other customer-facing areas to increase sales of special items.
- Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness.
- Maintained work areas to reduce potential for illness or injury.
- Organized ingredients and restocked supplies to prepare for busy periods.
- Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
- Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Cleaned utensils, dishes and glasses for customer use.
- Documented and entered special orders for event catering and party trays.
- Sliced meats and cheeses and weighed deli items for customers.
- Responded to customer questions regarding product availability.
- Informed customers of deli specials to increase profits.
- Provided customers with fresh product and correct portion size to minimize shrink.
- Checked signage and pricing to verify accurate displays on counters and in cases.
- Offered samples to promote and upsell specials.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Maintained safe food handling practices to prevent germ spread.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Scrubbed and polished counters to remove debris and food.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
Education
Associate of Arts - Culinary Arts
Pennsylvania Culinary Institute Le Cordon Bleu
Pittsburgh, PA09.2010
Skills
- Customer Service Management
- Production Scheduling
- Operations Support
- Equipment Troubleshooting
- Grilling
- Customer Service
- Order Verification
- Food Presentation
- Food Handling
- Frying
- Dish Preparation
- Recipe-Based Cooking
- Operations Management
- Supply Restocking
- Sous Vide Technique
- Plating and Presentation
- Performance Improvement
- Ingredient Inspection
- Contemporary Sauce Work
- Strong Butchery Skills
- Positive and Professional
- Well-Tuned Palette
- Cutting and Slicing Techniques
- Quality Assurance and Control
- Focused and Disciplined
- Surface Cleaning
- Financial Management
- Performance Management
- Employee Training and Development
- Budget Control
- Food and Beverage Pairing
- Business Management
- Cost Control
- Vendor Relations
- Menu Development
- Menu Planning
- Recipe Development
Timeline
Overnight Shift Supervisor
Sheetz
09.2022 - Current
Walmart Deli and Fresh Associate
Walmart
08.2014 - 10.2020
Associate of Arts - Culinary Arts
Pennsylvania Culinary Institute Le Cordon Bleu