Ashley Navarro
Long Beach,CA
Summary
Customer-focused Guest Service Representative known for productive and efficient task completion. Skilled in effective communication, problem-solving, and time management. Excel at using active listening, empathy, and patience to enhance guest satisfaction and address concerns swiftly. Committed to maintaining professionalism under pressure.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Guest Service Associate
Aquarium of the Pacific
Long Beach , CA
05.2019 - Current
- Performed daily opening and closing procedures for the front desk including cash management duties.
- Provided guests with information about local attractions, restaurants, and transportation options.
- Collaborated with other departments to provide an excellent guest experience.
- Resolved any customer complaints or issues professionally and efficiently.
- Greeted guests upon arrival and departure.
- Welcomed large volume of guests and improved overall customer service.
- Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Resolved customer complaints professionally in accordance with company policy.
- Issued receipts, refunds, credits or change due to customers.
Intern
Pacific Gateway
Long Beach, CA
04.2017 - 06.2017
- Answered customers' questions regarding services offered by the company via phone or email.
- Maintained a clean work environment by organizing files, disposing of trash, and dusting surfaces regularly.
- Provided administrative support to the office staff by answering phones, filing documents, and data entry.
- Managed reception area and took telephone calls.
- Answered telephones, directed calls, and took messages.
Education
Bachelor of Science - Criminal Justice
California State University - Dominguez Hills
Carson, CA05-2025
Skills
- First Aid Training
- Cash handling experience
- Guest Relations
- Time management
- Critical thinking
- Computer literacy
- Problem-Solving
- Decision-Making
- Multitasking
- Communication
- Dependable and Responsible
Certification
- Adult & Pediatric First Aid / CPR / AED
Languages
Spanish
Limited
Timeline
Guest Service Associate
Aquarium of the Pacific
05.2019 - Current
Intern
Pacific Gateway
04.2017 - 06.2017
Bachelor of Science - Criminal Justice
California State University - Dominguez Hills