Summary
Overview
Work History
Education
Skills
Timeline
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Ashley Naylor

Ashley Naylor

Merchandiser
Waynesville,GA

Summary

Versatile team member offering over [Number] years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company. Skilled in unloading trucks, moving merchandise and stocking shelves. Enthusiastic, positive and dedicated professional proficient in correct procedures for stocking and rotating merchandise. Physically fit and active. Effective at working in fast-paced grocery environments to restock and arrange merchandise in an appealing way. Upbeat and friendly team player with a good attitude and willingness to take on any task. Devoted Merchandiser knowledgeable about products and eye-catching display strategies. Organized, hardworking and focused on driving sales through optimized merchandising. Proven success in planning and multitasking to accomplish challenging targets. Detail-oriented Retail Merchandiser talented in monitoring inventory levels and predicting product demand. Monitors supply levels and product marketing for optimal sales. Skillful in creatively conceptualizing and building artistic framework around any given assignment. Pays close attention to detail and creates displays which engage and intrigue. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

11
11
years of professional experience

Work History

Associate Merchandiser

Sam's Club
11.2022 - Current
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Updated pricing and signage to complete product displays and educate customers.
  • Verified products appeared at correct locations in proper quantities.
  • Developed and deployed store-level product training materials to mentor staff on new products and sales techniques.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Collaborated with store managers to devise store layouts and establish aesthetic appeal.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Collaborated with sales team to identify and fulfill customer needs.

Customer Service Associate

Academy Sports And Outdoors
02.2021 - 11.2021
  • Responded to customer calls and emails to answer questions about products and services.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Informed customers about special promotions and provided detailed information for various products.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided training and support to new associates to help provide high-quality customer service.
  • Increased revenue by cross-selling and upselling products and services.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Provided product and service recommendations to guide customers on products to meet varying needs.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Substitute Teacher

ESS
10.2019 - 02.2020
  • Provided instruction for students in core subject areas.
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Kept accurate and current attendance records and assignment sheets to maintain file compliance.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Supervised lunchroom and recess activities.
  • Assigned, explained and graded homework.
  • Monitored student progress and provided feedback to students, parents and school administrators.
  • Incorporated technology into learning to enhance student engagement and learning.
  • Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
  • Adapted lesson plans and student activities to meet needs of students with special learning needs.
  • Followed lesson plans designed by absent teachers.
  • Implemented classroom management techniques to maintain positive learning environment.
  • Enforced school and class rules to maintain order in classroom.
  • Monitored student performance and provided feedback to inform instruction.
  • Developed creative instructional strategies to keep students engaged and motivated.

Human Resources Specialist

Greenway Nissan
06.2018 - 08.2019
  • Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
  • Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
  • Reviewed and screened applicant resumes to identify qualified candidates.
  • Oversaw and managed hiring process and assisted human resources.
  • Analyzed and reported on employee turnover rates to determine root causes and make recommendations for improvement.
  • Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
  • Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
  • Briefed job applicants regarding responsibilities, benefits and schedules to provide information regarding job specifications and logistics.
  • Resolved employee complaints and grievances successfully through mediation and collaboration.
  • Conducted workplace compliance training to reduce liability risks and operate effectively.
  • Developed and coordinated employee training programs to improve productivity and performance.
  • Developed and maintained positive relationships with external vendors, insurance providers and benefits administrators to establish trust and rapport.
  • Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
  • Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
  • Advocated for staff members, helping to identify and resolve conflicts.
  • Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
  • Developed and implemented onboarding and orientation programs for new employees.
  • Collaborated with managers to identify and address employee relations issues.
  • Worked alongside global business leader to deploy new training strategies.
  • Developed and monitored employee recognition programs.
  • Conducted performance reviews and provided feedback to managers on employee performance.
  • Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Completed human resource operational requirements by scheduling and assigning employees.
  • Coordinated implementation of people-related services, policies and programs through departmental staff.
  • Administered employee benefits programs and assisted with open enrollment.
  • Assisted with writing job postings and job descriptions for boards.

Customer Service Associate

JCPenney
05.2013 - 04.2019
  • Responded to customer calls and emails to answer questions about products and services.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Informed customers about special promotions and provided detailed information for various products.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided training and support to new associates to help provide high-quality customer service.

Jewelry Sales Associate

Sterling Jewelers Inc.
02.2018 - 09.2018
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Managed efficient cash register operations.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Education

Bachelor of Science - Marketing

Ashworth College
Norcross, GA

Career Diploma - Basic Electronics

Ashworth College
Norcross, GA

Skills

  • Fashion industry knowledge
  • Price tagging and shelf labeling
  • Retail sales professional
  • Markdown procedures
  • Planogram design
  • Product inventory counts
  • Reliable and punctual
  • Competitor analysis
  • Retail management
  • Flexible and Adaptable

Timeline

Associate Merchandiser

Sam's Club
11.2022 - Current

Customer Service Associate

Academy Sports And Outdoors
02.2021 - 11.2021

Substitute Teacher

ESS
10.2019 - 02.2020

Human Resources Specialist

Greenway Nissan
06.2018 - 08.2019

Jewelry Sales Associate

Sterling Jewelers Inc.
02.2018 - 09.2018

Customer Service Associate

JCPenney
05.2013 - 04.2019

Bachelor of Science - Marketing

Ashworth College

Career Diploma - Basic Electronics

Ashworth College

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Ashley NaylorMerchandiser