Ashley N. China
Baytown
Summary
Dynamic Business Services Manager with extensive experience at the Health and Human Services Commission, excelling in operations management and team leadership. Proven track record in facility acquisition and project oversight, enhancing client satisfaction through effective communication and process improvement. Detail-oriented and analytical, driving strategic initiatives to optimize service delivery.
Overview
7
7
years of professional experience
Work History
Business Services Manager
Health and Human Services Commission
10.2023 - Current
- In collaboration with the Texas Facilities Commission, identify potential facilities for all agencies within HHS.
- Draft Request for Proposals, Direct Negotiations, and other construction and/or facility modification requests.
- Coordinate facility construction and/or modification with the lessor and agency leadership.
- Performs moderately complex managerial work, providing direction and guidance in strategic operations and planning.
- Plans, assigns, and supervises the work of others.
- Manages all aspects of Business Services, including facility acquisition, facility management and operations, warehouse operations, asset management, administrative contract management, the development of service level agreements, and the management of the region's Safety and Incident Management Program.
- Oversee construction projects within the region until completion and ensure readiness for customers.
Business Services Officer
Health and Human Services Commission
02.2020 - 09.2023
- Manage facility lease, space planning, safety and security inspections, and construction/modification work. Coordinate office maintenance activities, contract initiation and management, asset management, and various other duties to facilitate the smooth operations of the regional client service programs.
- Work as a team to oversee large projects and organize functions for the region.
Administrative Assistant IV
Health and Human Services Commission
01.2019 - 02.2020
- Provides advanced administrative support and/or technical assistance for Regional Administrative Services.
- Work involves assisting in the support of the operations of Regional Administrative Services.
- Plans, organizes, and implements a variety of advanced administrative activities.
- Maintains records including but not limited to the activities involved in the planning and execution of Agency’s goals.
- Schedules appointments, reviews mail, and formulates appropriate responses.
- Coordinates travel requests for regional staff.
- Supervises the work of others.
- Works under limited supervision, with considerable latitude for the use of initiative and independent judgment.
Education
Bachelor’s degree - Public Service Leadership
University of Houston
Webster, TxSkills
- Detail oriented
- Customer relationship management
- Operations management
- Client relationship management
- Team building and leadership
- Effective communication
- Analytical thinking
- Process improvement
References
Available upon request
Organizations
- Employee advisory committee
- UHCL alumni association
Timeline
Business Services Manager
Health and Human Services Commission
10.2023 - Current
Business Services Officer
Health and Human Services Commission
02.2020 - 09.2023
Administrative Assistant IV
Health and Human Services Commission
01.2019 - 02.2020
Bachelor’s degree - Public Service Leadership
University of Houston